Senior Operations Manager

Job Title

We are seeking a seasoned professional to lead our India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur / Findur implementations.

• Lead and manage the India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur / Findur implementations.
• Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
• Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
• Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
• Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
• Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
• Mentor and develop team members through structured training, performance reviews, and career development plans.
• Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Requirements

Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity. Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following : Oil, Gas, Power, Emissions, or Coal.

Excellent communication, stakeholder management, and documentation skills.