Sales Manager

RESPONSIBILITIES :

• Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
• Establish & Manage Relationships / Engagement with the Clients
• Oversight of team – organizes resources, sets goals, call out strategy from Executives and client
• Managing day to day Sales targets (B2C Sales)
• Responsible for following agreed governance model, escalation & communication plan
• To ensure training of new staff on the corporate policy rules to be adhered to
• To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave / sick leave / study leave and daily working hour schedules
• To monitor and document work schedule of staff and absences
• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective
• foundation for future growth
• Ensure that all audit related issues are brought to a close
• Identify and drive continuous improvements and initiatives in process
• Coach & mentor Team lead so that they are able to manage their teams better
• Hiring of leads and managers, training, inductions, employee & client
• satisfaction scores, performance Appraisals and attrition management
• To ensure that all internal customer queries are followed up on a timely basis
• Collaborate with internal teams.
• To be the Key contact for all problems and queries with specific business assigned.

Required Skills -

What we offer -

Fix CTC + Per month incentives(No Capping) + Medical Insurance + Gratuity and Flexi Benefits

Interested candidates can share their updated resume at