Lead Outsourcing Compliance

Job Purpose

This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements.

Duties and Responsibilities

Ensuring completeness and accuracy of vendor related data

Provide data within internal / external teams for :

inspections / audits

audits of Credit Operations

audits of other departments within BFL

Managing a team setup at Outsourced / Inhouse location

Monitoring all partner onboarding channel TAT & SLAs.

Handle different type of queries from field team and Business.

Manage escalations from Businesses and other stakeholders.

Managing Quality performance of team.

Initiate multiple projects to minimize error and increase productivity of team

Identify area of opportunities to simplify onboarding journey of partner.

Co-ordination with Business and IT for any process change or new process implementation.

Raising BRDs for any system requirement or change request.

Co-ordination with business team and IT team for system change management and testing

Act as project driver for projects and to produce reports for status / result tracking. Identify process improvement opportunities and champion new initiatives to make process scalable.

Reconciliation between all the systems & to identify the gaps.

Documents storage and reconciliation of codes.

Driving the projects related to AOP LRS to achieve the business goals.

Team management

Participate in selection process to identify the right talent for positions within the team

Determine individual training needs and development plans to build expertise and enhance skills in the team

Set objectives conduct reviews and close appraisal processes for the team as per timelines

Conducting team discussions on AOP related activities like financials and Projects

Key Decisions / Dimensions

Following decisions are taken by the role :

Facilitate businesses in onboarding right vendors

Ensure seamless execution of code creation on multiple systems

Manage productivity of agents and to keep improving the same

Major Challenges

RBI related vigilance in maintaining vendor related documents (agreements KYC etc.) and data

Multiple system level issues / challenges which take higher time to get resolved

Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes

Required Qualifications and Experience

a)Qualifications

MBA / Graduate

b)Work Experience

Minimum 8 years of experience in financial industry

Past experience in onboarding and operations will be an added advantage

Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance

Key Skills

Energy,Account Development,Customer Support,Corporate Risk Management,Lab Technology

Employment Type : Full-Time

Experience : years

Vacancy : 1