Smart Hands / IT Support Engineer L2

TECEZEthiruvananthapuram, India

1 day ago

Job description

Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)

Position : Smart Hands / IT Support Engineer

Experience : 2 – 6 Years

Location : Pune, Maharashtra, India

Budget : 4-5.5 CTC

Employment Type : Full-Time, On-Site

IMMIDIATE JOINERS

Qualification & Certifications

Graduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering .

ITIL v3 / v4 training mandatory; certification is an added advantage.

Excellent domain knowledge and technical orientation .

Key Responsibilities

1. Incident & Service Request (SR) Management

Manage incidents and service requests through CRM tools (e.g., ServiceNow ).

Ensure timely updates, resolution, and closure of tickets in compliance with SLA.

2. End User Experience Management

Provide professional and prompt support to end users.

Maintain high-quality interaction standards and ensure user satisfaction.

3. Executive Support & Experience Management

Deliver premium technical support to executives and VIP users.

Resolve issues efficiently while maintaining professionalism and discretion.

4. Onboarding Support

Deliver a “ WOW ” experience for new joiners through seamless IT onboarding.

Ensure Day 1 asset readiness , issuance, and IT orientation.

5. End Point Readiness

Manage imaging, reimaging, media sanitization ( Kill Disk , Blanco ), QC, and labeling of IT assets.

Ensure all devices are deployment-ready and meet corporate standards.

6. IMAC Support (Install, Move, Add, Change)

Provide support for Laptops, Chromebooks, MacBooks, Desktops , and related peripherals.

Handle installation, relocation, addition, or removal of IT hardware as needed.

7. End Point Support (Remote and Deskside)

Offer first-level support for hardware, OS, and applications ( Windows & Mac OS ).

Troubleshoot issues with printers, scanners, and other peripherals.

8. End Point Redeployment

Manage part replacements, unit replacements, re-imaging, and QC.

Maintain compliance with asset management and redeployment procedures.

9. Vendor Partner Liaisoning

Coordinate with OEMs and vendor partners for warranty claims and escalations.

Track resolution timelines and ensure proper documentation.

10. Data Center (DC) & Telecom Activities Support

Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects.

Collaborate with central teams for on-site physical support.

11. New Transitions & Infrastructure Projects

Support IT transitions and new infrastructure setups at the site.

Participate in project rollouts ensuring technical readiness and compliance.

12. Scheduled Preventive Maintenance

Conduct regular checks on training rooms , VC rooms , and DC hygiene .

Maintain preventive maintenance logs and ensure periodic compliance.

13. IT Asset Management (HAM Pro)

Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal.

Maintain accurate asset records with proper state tracking.

14. Metrics & SLA Management

Monitor SLA compliance and report key performance metrics.

Ensure adherence to service quality standards and escalation protocols.

Soft Skills

Strong Customer Service and Problem-Solving attitude.

Excellent communication skills in English and local language .

Ability to work efficiently under tight timelines .

Team-oriented, organized, and adaptable to dynamic environments.

Create a job alert for this search

It Support Engineer • thiruvananthapuram, India

Related jobs

Promoted

EUC Windows L2 Engineer

Yoda TechThiruvananthapuram, IN

Singapore-based company that focuses on dividing digitalization into small logical Micro initiatives with ready-to-use Micro-bots. The company aims to reduce IT operations spend by emphasizing Autom...Show moreLast updated: 30+ days ago

Promoted

IT Senior Engineer

KPG99 INCThiruvananthapuram, IN

Support the migration of applications to AWS (cloud migration currently underway).Must have strong hands-on experience with AWS,. NET, and cloud-based architectures.Full stack capability required, i...Show moreLast updated: 14 days ago

Promoted

Hardware Engineer (Remote)

Phinity LabsThiruvananthapuram, IN

Remote

Phinity is helping the labs building AGI automate hardware engineering by building environments to train agents on hardware design and verification tasks. Our customers include one of the largest fr...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer - CRM Implementation

Jobseekerspage.comTrivandrum, Kerala, India

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.Identifyin...Show moreLast updated: 20 days ago

Promoted

System Support Engineer

Soffit Infrastructure Services (P) LtdTrivandrum, Kerala, India

Soffit is seeking a dedicated and qualified.The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience w...Show moreLast updated: 30+ days ago

Promoted

Application Support Engineer

Sycamore Informatics Inc.Kollam, IN

Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago

Promoted

Linux Engineer

RecroThiruvananthapuram, IN

As a Senior Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Collaborating on requirements analysis, architecture ...Show moreLast updated: 23 days ago

Promoted

Emulation Engineer / Lead

eInfochips (An Arrow Company)Thiruvananthapuram, IN

Role : Emulation Engineer / Lead.Job Location : Noida, Chennai, Bangalore, Hyderabad, Ahmedabad.You must be having BS or MS in Electrical OR Electronics engineering. Minimum 4+ Years of Emulation Expe...Show moreLast updated: 30+ days ago

Promoted

Mobile Engineer - 3k per month - Immediate start

nineDots.iothiruvananthapuram, kerala, in

You’ll be hands-on from day one — no endless onboarding, just getting stuff built.Fintech (Private Markets / Alternative Investments). They’re building a fintech product reshaping access to private ...Show moreLast updated: 21 days ago

Promoted

Technical Support Engineer for a Web / Mobile application for US Company

Textellent, Inc.Thiruvananthapuram, IN

Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer

Cimpressthiruvananthapuram, kerala, in

The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. The candidate will coordinate with cross-fu...Show moreLast updated: 20 days ago

Promoted

German speaking L2 support engineer

TECEZEkollam, kerala, in

Remote Technical Support Engineer (German Speaking).Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST). C1-level proficiency in German (spoken and written).Go...Show moreLast updated: 23 days ago

Promoted

Technical Support Engineer

Alvaria CXThiruvananthapuram, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago

Promoted

L1 Support Engineer

SaasAntkollam, kerala, in

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 23 days ago

Promoted

Contact Center support Engineer

Numeric TechnologiesThiruvananthapuram, IN

Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact). Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 2 days ago

Promoted

Salesforce System Engineer

DeltekThiruvananthapuram, IN

Shift Timings : 6 pm to 3 am IST.We’re looking for a Salesforce System Engineer I–II who thrives in a fast-paced, collaborative environment and can work independently with minimal supervision.This ...Show moreLast updated: 2 days ago

Promoted

VOIP Support Engineer

clientThiruvananthapuram, IN

Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago

Promoted
New!

L3 Support Engineer

Intellect Design Arena Ltdthiruvananthapuram, kerala, in

L3 Support Engineer – Java & Oracle.Hybrid / WFO (as per shift requirement).Rotational / Regional (covering Australia & Africa time zones). Java-based application support and Oracle backend debuggin...Show moreLast updated: 15 hours ago