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Digital Banking Officer

Digital Banking Officer

ConfidentialDelhi
6 days ago
Job description

Roles and Responsibility

  • Manage and maintain the bank's digital banking platform, ensuring it is up-to-date and user-friendly.
  • Develop and implement strategies to increase online banking usage and improve customer engagement.
  • Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships.
  • Provide excellent customer service, responding to queries and resolving issues promptly.
  • Analyze market trends and competitor activity to stay ahead in the competitive BFSI landscape.
  • Identify areas for process improvement and implement changes to enhance efficiency and productivity.

Job Requirements

  • Strong understanding of digital banking principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and meet deadlines.
  • Proficiency in using digital banking software and systems.
  • Strong analytical and problem-solving skills.
  • Experience working in a similar role within the BFSI industry.

    • Skills Required

    Excellent Communication And Interpersonal Skills, Customer Service, Ms Office

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    Banking • Delhi

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