Service Delivery Manager - Manufacturing & Quality Applications
CognizantKalyan-Dombivli, IN22 hours ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • Kalyan-Dombivli, IN
Related jobs
- Promoted
Customer Delivery Manager
QuectelMumbai, Maharashtra, India Manage the full order-to-delivery cycle for key accounts.Coordinate with internal teams to ensure on-time, in-full (OTIF) delivery.
Handle customer communication, delivery issues, and performance re...Show moreLast updated: 22 days ago
- Promoted
Service Delivery Lead
BoardPACMumbai, Maharashtra, India Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries?.
Our product is trusted by global Fortune 5...Show moreLast updated: 21 days ago
- Promoted
Services Delivery Manager
ConfidentialMumbai, India Snowflake is about empowering enterprises to achieve their full potential u2014 and people too.With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for...Show moreLast updated: 4 days ago
- Promoted
Smart Analytica - Senior Service Delivery Manager
Smart AnalyticaMumbai, India Location : Mumbai, India Experience : 18+ years in IT Services, including 10+ years across Big Data, Cloud, and Smart Analytica Smart Anal...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager (QA Automation Banking)
QualityKiosk Technologiesmumbai, maharashtra, in Job Description – Delivery Manager (Banking | QA| QE | Automation).QualityKiosk Technologies, Rupa Solitaire, MBP, Mahape, Navi Mumbai.
About QualityKiosk Technologies.QualityKiosk Technologies is o...Show moreLast updated: 1 day ago
- Promoted
Delivery Manager
Accenture in Indiamumbai, maharashtra, in User-Generated Content Moderation - Content Moderation.Enable a superior brand experience, accelerates responsible growth and creates a secure environment.
Global CXL / SDL will work with various tea...Show moreLast updated: 1 day ago
- Promoted
Service Delivery Manager - ITIL
Spectral ConsultantsMumbai Description : Service Delivery Manager - ITIL & Operations Location : Mumbai Work Mode : Onsite | 6 ...Show moreLast updated: 21 days ago
- Promoted
Regional Service Delivery Manager
ConfidentialMumbai, India We are seeking an experienced Service Delivery Manager to act as the Single Point of Contact for customer concerns, critical events, and major incidents across the region.You will drive customer sa...Show moreLast updated: 30+ days ago
- Promoted
SAP Application Services Delivery Manager
LTIMindtreemumbai, maharashtra, in SAP Application Services Delivery Manager.SAP with at least 5 years in AMS leadership roles.The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application ...Show moreLast updated: 18 days ago
- Promoted
Service Deliver Manager
Tata Consultancy ServicesMumbai, Maharashtra, India Dear Candidate Tata Consultancy Services is hiring for Service Delivery Manager Experience : 5-12 Years Location : Mumbai WALK IN DRIVE DATE : 8-11-2025 WALK IN DRIVE LOCATION : Mumbai - Yantra ...Show moreLast updated: 1 day ago
- Promoted
Delivery Lead Manager - Compensation & Benefits - Compensation Program Design
Accenturemumbai, maharashtra, in Compensation & Benefits - Compensation Program Design.Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and...Show moreLast updated: 18 days ago
- Promoted
- New!
Service Delivery Manager - Manufacturing & Quality Applications
CognizantMumbai, IN The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.
Quality (GxP) IT applications, with a strong focus...Show moreLast updated: 22 hours ago
- Promoted
Technical Services Manager
WACKERMumbai Metropolitan Region, India, India The Technical Service Manager will provide comprehensive technical support across.Coating, Packaging, Carpet, and Adhesive segments.
The hired incumbent will drive customer solutions, support sales,...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager
ConfidentialMumbai, Mumbai City, Navi Mumbai RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey.The primary focus of an SDM is to ensure that the services provided meet or ex...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager IN
ConfidentialThane, India WE'RE HIRING A SERVICE DELIVERY MANAGER IN NAVI MUMBAI, INDIA.Excis is a global IT support leader, driven by innovation and collaboration.
We are looking for a highly organized and relationship-focu...Show moreLast updated: 4 days ago
- Promoted
Service Delivery Manager - SAN Environment
DigiRecruitxMumbai Description : Role : Service Delivery Manager.Location : the Role : The Service...Show moreLast updated: 20 days ago
- Promoted
SAP Service Delivery Manager
ConfidentialMumbai Service Delivery Manager for Global SAP Application Maintenance and Support engagement in a large / medium organization.Experience in managing client relationships and providing governance for multip...Show moreLast updated: 30+ days ago
- Promoted
Manager, Service Delivery
ConfidentialMumbai Bringing smiles is what we do at TTEC for you and the customer.As a Service Delivery Manager working onsite in Mumbai, India, you ll be a part of creating and delivering amazing customer experience...Show moreLast updated: 30+ days ago