This job offer is not available in your country.
Manager - Professional Services
BQE Softwarepanchkula, haryana, in5 days ago
Job descriptionReview documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards. Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement. Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations. Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery. Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables. Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise. Support customers with strategic planning, providing insights on growth opportunities and process enhancements. Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback. Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model. Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals. Guide the adoption of new processes and technologies by supporting customers through implementation and change management. Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders. 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success. Minimum 5 years of people management experience. Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features). Strong client management and communication skills, including handling escalations. Background in software / IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery. Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues. Bachelor’s degree in computer science, Engineering, Information Systems, or related field. Background in software / IT services, particularly involving customization, integrations, or development-focused Certifications in Project Management or Consulting. Experience managing global clients and distributed teams across multiple time zones Exposure to change management and driving adoption of new processes. Demonstrated ability to link technical delivery to business value. Prior experience in professional services for SaaS / enterprise software firms. Strong presentation and stakeholder management skills for senior client interactions. Experience with reporting & analytics tools beyond SSRS / SQL / Excel (e.g., Power BI, Tableau).
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
- Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
- Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
- Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Team Leadership
Strategic Input & Collaboration
Project & Change Management
Must Have Skills
Preferred Skills
Create a job alert for this search
Service Manager • panchkula, haryana, in
Related jobs
%20Official)
)
%20Official)
)
- Promoted
Training Manager
TPMohali district, India, India We are looking for a Manager Training who can bring innovative thinking to the table, leading our team towards achieving training KPI targets effectively.
Proficient in Excel and PowerPoint for crea...Show moreLast updated: 30+ days ago
- Promoted
Deputy Registrar -Centre for Distance and Online Education
Chitkara UniversityRajpura, Punjab, India Chitkara University is looking for a Deputy Registrar for Centre for distance & online education.The AR / DR shall take the responsibility of developing a system for conscious and consistent improvem...Show moreLast updated: 27 days ago
- Promoted
Hotel Sales - Manager / Senior Manager
Maharishi Markandeshwar (Deemed to be University) OfficialAmbala, Haryana, India Manager / Senior Manager – Hotel Sales.MM Continental Hotel, Mullana (Ambala).We are looking for a dynamic and results-oriented Sales Professional to lead and expand the hotel’s sales operations.The ...Show moreLast updated: 5 days ago
- Promoted
Manager / Sr. Manager - Process Excellence
TPMohali district, India, India Manager - Process Excellence (PEX).Process Excellence, MBB or LSSBB.Certified lean Six Sigma Black Belt.Should have expert knowledge be Six Sigma and Lean Techniques.
Experience in Project managemen...Show moreLast updated: 30+ days ago
- Promoted
Manager - Professional Services
BQE Softwarebaddi, himachal pradesh, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 5 days ago
- Promoted
Dean - Product Design
Chitkara UniversityRajpura, Punjab, India We are seeking a highly qualified and experienced Academic Dean for Product design (industrial design) to join our team at Chitkara Design School, Chitkara University.
The ideal candidate will have ...Show moreLast updated: 30+ days ago
- Promoted
Dean of Academic Affairs
RBGI - Rayat Bahra Group of InstitutesShimla, Himachal Pradesh, India Now Hiring : Dean – Academic Affairs.Location : Bahra University, Waknaghat, Shimla Hills, Himachal Pradesh.Full-Time | Senior Leadership Role | Immediate Joiners Preferred.The Dean – Academic Affair...Show moreLast updated: 30+ days ago
- Promoted
Academic Counselor
PW (PhysicsWallah)Ambala, Haryana, India As a Counselor, you will be responsible for building relationships with potential learners and converting them into paying customers for the courses.
Cold call and qualify potential leads from a des...Show moreLast updated: 30+ days ago
- Promoted
Principal Professional Services Engineer
Palo Alto Networkspanchkula, haryana, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 27 days ago
- Promoted
Social Media Manager
Dishu GroupAmbala, Haryana, India Dishu Group, originating from Dinesh Brothers, one of North India's largest textile traders, focuses on modernizing traditional wholesale distribution methods in the women ethnic wear industry.The ...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager
AVASO Technology SolutionsMohali district, India, India Position Title : Manager - Services Delivery.In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also ...Show moreLast updated: 4 days ago
- Promoted
HR Shared Services
GreystarMohali district, India, India The HR Support Center serves as centralized support for Greystar team members and managers.The Support Representative is responsible for intake of inquiries and providing Tier 0 and 1 level support...Show moreLast updated: 20 days ago
- Promoted
Assistant Manager – Campus Placements
Maharishi Markandeshwar (Deemed to be University) OfficialAmbala, Haryana, India The Assistant Manager – Campus Placements will be responsible for coordinating and executing the end-to-end campus placement process.
The role involves engaging with corporates, ensuring smooth plac...Show moreLast updated: 26 days ago
- Promoted
Assistant Professor
Maharishi Markandeshwar (Deemed to be University) OfficialAmbala, Haryana, India MMDU invites applications for full-time faculty positions in Computer Science.Engineering & Computer Applications.To teach undergraduate and graduate Engineering courses, computer courses in the re...Show moreLast updated: 30+ days ago
- Promoted
Network Services Manager
Narang Staffing SolutionsMohali district, India, India Position : Network Services Lead.Hiring for one of our reputed MNC client.The Network Services Lead will work in close collaboration with the Network Manager, Director – Technology Operations, and o...Show moreLast updated: 2 days ago
- Promoted
Fire and Safety - Chief Manager
O.P. Jindal Global University (JGU)Solan, Himachal Pradesh, India Hiring : Chief Manager – Fire | O.Jindal Global University (Sonipat).We are looking for an experienced.Infrastructure, Campus Operations & Estate Development team.
Oversee campus-wide fire-fighting a...Show moreLast updated: 5 days ago
- Promoted
Assistant General Manager
Shoolini UniversitySolan, Himachal Pradesh, India Position : Senior Manager / Assistant General Manager – International Admissions.Department : Office of International Affairs.
Location : Shoolini University, Himachal Pradesh, India.About the Role The...Show moreLast updated: 5 days ago
- Promoted
Asst Manager / Manager - Hospital Marketing
Maharishi Markandeshwar (Deemed to be University) OfficialAmbala, Haryana, India Location : MM Super Speciality Hospital, Sadopur, Ambala.Position : Assistant Manager / Manager - Hospital Marketing.The role involves planning, executing, and monitoring all marketing and business dev...Show moreLast updated: 5 days ago
- Promoted
Operations Manager
Cafe Coffee DayChandigarh, Chandigarh, India A Manager is a key role in the organization.The core responsibilities revolve around strategic leadership, team management, and achieving business objectives within a defined geographic area.The sp...Show moreLast updated: 4 days ago
- Promoted
Technical Services Manager
GenScriptbaddi, himachal pradesh, in Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 15 days ago