No longer accepting applications
Service Desk Specialist
CBTSranchi, India19 hours ago
Job descriptionHigh School diploma required. ITIL Foundations Certification is required. CompTIA Net+, CCENT preferred. CCNA desired. 3+ years of experience in a Service Desk or technical support environment. Strong understanding of networking fundamentals, Windows OS, and Office applications. Excellent customer service, communication, and conflict resolution skills. Experience with ServiceNow or similar ITSM platforms. Ability to work independently and remotely when required.
Job Title : Service Desk Agent Level 2
Job Purpose :
The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.
Essential Functions :
- Serve as an escalation point for Level 1 agents on complex technical issues.
- Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.
- Document and track detailed ticket activities until resolution.
- Collaborate with teams to diagnose and resolve recurring technical issues.
- Create knowledge base entries for repeatable solutions.
- Make outbound calls to customers as part of incident resolution.
- Monitor system alerts and proactively address potential issues.
Education & Certifications :
Experience :
Special Knowledge, Skills, and Abilities :
Create a job alert for this search
Service Desk Specialist • ranchi, India
Related jobs
- Promoted
- New!
TCS Walkin Drive For Service Desk Agent
Tata Consultancy Servicesranchi, India TCS has been a great pioneer in feeding the fire of young Techies like you.We are a global leader in the technology arena and there’s nothing that can stop us from growing together.Your role is of ...Show moreLast updated: 19 hours ago
- Promoted
IT Service Management Specialist
Evlvranchi, jharkhand, in Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show moreLast updated: 2 days ago
- Promoted
Application Specialist
Reparioranchi, jharkhand, in We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 15 days ago
- Promoted
- New!
Service Desk Lead
Relevance Labranchi, India The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively....Show moreLast updated: 19 hours ago
- Promoted
- New!
IT Help Desk Specialist
Verdantasranchi, India Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you’ll be the first line of support for our employees, r...Show moreLast updated: 13 hours ago
- Promoted
Implementation Specialist
HighRadiusranchi, jharkhand, in The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 14 days ago
- Promoted
Title Services
Brace Infotech Private Ltdranchi, jharkhand, in Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only.
Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 14 days ago
- Promoted
System Integration Specialist
Alp Consulting Ltd.ranchi, jharkhand, in AI Automation & Integration Developer.AI Automation & Integration Developers.You’ll design and implement automation workflows using.
APIs and enhancing business productivity with AI-driven solutions...Show moreLast updated: 14 days ago
- Promoted
Sales Desk Specialist
Palo Alto NetworksRanchi, Republic Of India, IN At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 23 hours ago
- Promoted
Customer Operations Specialist - 45032
Allwyn CorporationRanchi, Republic Of India, IN Job SummaryWe are seeking a detail-oriented and motivated US Federal Contracts Support Analyst to provide compliance, reporting, and administrative support for U.
The role will involve working close...Show moreLast updated: 2 days ago
- Promoted
Tcs Walkin Drive For Service Desk Agent
Tata Consultancy ServicesJhārkhand, Republic Of India, IN TCS has been a great pioneer in feeding the fire of young Techies like you.We are a global leader in the technology arena and there’s nothing that can stop us from growing together.Your role is of ...Show moreLast updated: 23 hours ago
- Promoted
Customer Service Specialist
Highbrow Technology IncRanchi, Republic Of India, IN Student Intern / Voice Expert / Communication Specialist / Podcast Rep.We are seeking enthusiastic and articulate individuals to join our team.
This entry-level opportunity is ideal for students who...Show moreLast updated: 23 hours ago
- Promoted
Service Desk Specialist
CBTSRanchi, Republic Of India, IN Job Title : Service Desk Agent Level 2.The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents.
This role requires problem-solving expe...Show moreLast updated: 23 hours ago
- Promoted
- New!
Senior Service Desk Analyst
The HIRDranchi, India Job Description : Escalation Help Desk Expert (Domestic Voice Process).Hiring Type : Fresh / Bulk Hiring.Joining : Immediate Joiners Preferred.
We are looking for experienced and customer-focused Escal...Show moreLast updated: 19 hours ago
- Promoted
- New!
Implementation Specialist – Delivery Operations
Merittoranchi, India This role requires a mix of functional understanding, technical comfort, and.Serve as the primary point of contact for clients during the Delivery phase of SaaS.
Understand client requirements and t...Show moreLast updated: 19 hours ago
- Promoted
It Help Desk Specialist
VerdantasJhārkhand, Republic Of India, IN Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you’ll be the first line of support for our employees, r...Show moreLast updated: 23 hours ago
- Promoted
Microsoft Teams Room
Capgeminiranchi, jharkhand, in Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Specialist
PrecizeRanchi, Republic Of India, IN We are looking for a proactive and customer-focused.The ideal candidate will be responsible for managing client communication, resolving queries, coordinating with internal teams, and ensuring an e...Show moreLast updated: 23 hours ago