Senior Service Desk Analyst

Job Description : Escalation Help Desk Expert (Domestic Voice Process)

Location : Indore

Work Mode : Work From Office

Hiring Type : Fresh / Bulk Hiring

Interview Mode : Virtual

Joining : Immediate Joiners Preferred

About the Role

We are looking for experienced and customer-focused Escalation Help Desk Experts to join our Domestic Voice Process team. The ideal candidate must have strong communication skills and the ability to handle customer queries professionally while ensuring high-quality service delivery.

Key Responsibilities

Handle customer escalations via voice support.

Provide resolution-oriented assistance with professionalism and accuracy.

Maintain customer satisfaction by addressing issues promptly.

Coordinate with internal teams for escalated concerns.

Ensure adherence to process guidelines and quality standards.

Eligibility Criteria

Education : Undergraduate / Graduate (any stream)

Experience : Minimum 1 year of documented BPO experience in Customer Support (mandatory)

Communication : Excellent English communication skills required

Availability :

Comfortable with rotational shifts and rotational weekly offs

6 days working during training, then 5 days working post training

Must be able to join immediately

Interested candidates can contact :