IT Service Operations LeadMindPec Solutions • Republic Of India, IN
IT Service Operations Lead
MindPec Solutions • Republic Of India, IN
1 day ago
Job descriptionManage a large technical team including shift planning, leave approvals, performance tracking, and day-to-day operations. Identify and manage low performers through Performance Improvement Plans (PIPs) or replacements as necessary. Participate in recruitment, onboarding, and training of new team members; Ensure adequate manpower availability across all shifts and locations to meet SLA requirements. Conduct internal team meetings to review issues, performance, and improvement plans. Bachelor’s degree in Computer Science, Electronics, or a related discipline (B.Tech / BCA / MCA). Minimum 5 years of experience in a Service Delivery Manager role within IT Infrastructure or Managed Services. Strong understanding of ITIL framework and experience with ITSM tools (ServiceNow, Remedy, etc.). Proven ability to lead medium-to-large technical teams and ensure operational excellence. Experience managing client engagements in SLA-driven environments. Excellent written and verbal communication skills with experience in client interaction and executive reporting. Strong analytical, problem-solving, and decision-making abilities.
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements .
Key Responsibilities
- Act as the Single Point of Contact (SPOC) for all client communication related to service delivery.
- Ensure SLAs and contractual commitments are consistently met;
proactively highlight issues and risks to Client.
ensure continuous skillenhancement and career growth.
Qualifications & Experience
Create a job alert for this search
It Lead • Republic Of India, IN
Related jobs
)
Senior Director of IT operations
Foundever • India, India
The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and execut...Show more
Last updated: 13 days ago • Promoted
IT Service Management
ISG (Information Services Group) • Nagpur, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 5 days ago • Promoted
IT Operations Team Lead
Lenovo India • Republic Of India, IN
IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show more
Last updated: 30+ days ago • Promoted
IT Service Configuration Lead
Tata Consultancy Services • Pune, Republic Of India, IN
Role - SMO – Service Asset and Configuration Manager.Hands On in ServiceNow Asset and Configuration Management Module.Knowledge and experience of Service Management / Operation process and its enviro...Show more
Last updated: 30+ days ago • Promoted
SD-WAN Operations Lead
Tata Communications • Pune, Republic Of India, IN
Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain.This includes- customer change requests, platform uptime, incident management, problem manag...Show more
Last updated: 4 days ago • Promoted
IT Service Delivery Operations Manager
TECEZE • Chennai, Republic Of India, IN
Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show more
Last updated: 7 days ago • Promoted
It Team Lead
Lenovo India • Republic Of India, IN
IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show more
Last updated: 30+ days ago • Promoted
Service Desk Operations Manager
Hectae Analytics and Software Solutions • Chennai, Republic Of India, IN
This role will oversee IT Service Desk support quality, drive service excellence,.You will also provide guidance to a team of IT support staff while playing an active role in.Lead, mentor, and mana...Show more
Last updated: 30+ days ago • Promoted
Infrastructure and Operations Lead
Zydus Group • Republic Of India, IN
Hiring Alert : Site Infrastructure Lead – IT Infra Operations | Zydus.On-site (Plant) | 6-day working.We are looking for a skilled and proactive.
Site Infra Lead – IT Infra Operations.IT infrastructu...Show more
Last updated: 15 hours ago • Promoted • New!
IT Service Delivery Lead
Hectae Analytics and Software Solutions • Chennai, Republic Of India, IN
This role will oversee IT Service Desk support quality, drive service excellence,.You will also provide guidance to a team of IT support staff while playing an active role in.Lead, mentor, and mana...Show more
Last updated: 30+ days ago • Promoted
Senior IT Operations Leader
Confidential • Pune, Republic Of India, IN
Will be responsible for overseeing all aspects of the Information Tecnology delivery.This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimatio...Show more
Last updated: 30+ days ago • Promoted
IT Service Delivery Lead
Lenovo India • Republic Of India, IN
IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show more
Last updated: 30+ days ago • Promoted
Operations Lead
Flock AI • Nagpur, IN
Flock is building the future of 1 : 1 personalized commerce.We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry.
Our platform creates lifelike AI-gener...Show more
Last updated: 4 days ago • Promoted
IT Service Delivery Director
Confidential • Pune, Republic Of India, IN
Will be responsible for overseeing all aspects of the Information Tecnology delivery.This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimatio...Show more
Last updated: 30+ days ago • Promoted
IT Solutions Delivery Lead
1Point1 • Republic Of India, IN
About us One Point One Solutions is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth.
We are certified by ISO 9001 : 2015, ISO / IES 27...Show more
Last updated: 30+ days ago • Promoted
IT Service Governance Lead
Tata Consultancy Services • Republic Of India, IN
Process Ownership : Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.
Data Integrity & Quality : Ensure accuracy, completeness, and consi...Show more
Last updated: 8 days ago • Promoted
It Service Desk Manager
Hectae Analytics and Software Solutions • Chennai, Republic Of India, IN
This role will oversee IT Service Desk support quality, drive service excellence,.You will also provide guidance to a team of IT support staff while playing an active role in.Lead, mentor, and mana...Show more
Last updated: 30+ days ago • Promoted
IT Operations Manager
Jet Stream Ent. • Republic Of India, IN
Are you a highly experienced, results-driven professional with a proven track record in.This critical, high-impact role requires a person who is adept at getting things done efficiently and effecti...Show more
Last updated: 13 days ago • Promoted