Mortgage Banking Technical Leader
Gurugram, Haryana, India
Berkadia Services India Pvt Ltd
Full Time - Hybrid work model (subject to Berkadia policy changes)
Job title : Techno Lead
Department : GPO REAP
Night Shift (6 : 00pm to 3 : 00am)
Reports To : Senior Manager / AVP
The Opportunity :
- This role is in one of the Operations team in Berkadia that contributes to various facets of the Commercial Real Estate loan life cycle, and this job description is for the roles in Servicing and Global Production Operations.
- Global Production Operations (GPO) - Teams in GPO conduct research and analysis of properties financial statements, social and economic drivers, and ownership structure to determine the value of the asset and potential loan value for various lending options.
- In this role, individual will be required to work on one or multiple aspects of GPO verticals with the following key responsibilities
ROLE SUMMARY :
The REAP Techno lead leads GPO's support team for REAP enrolled offices, provides technical expertise to the team, and is responsible for team's learning and development.The role holder is expected to ensure smooth execution of daily requests, set goals for the team and track progress, assist with training and mentoring, and act as GPO's first leadership POC for the REAP enrolled offices. The role holder will also be responsible for nurturing company's culture among the team members and achieving / exceeding all agreed deliverables.The role holder will work interdependently with U.S colleagues (internal clients and external clients) to anticipate and fulfil their Needs, Objectives and Challenges (NOCs) and actively take steps to meet their NOCs. He / She should embrace and live Berkadia's values and have a growth and agile customer centric mindset.ROLES and RESPONSIBILITIES :
1) Team Development :
Provide comprehensive training on REAP tasks to the new and identified cross training analysts based on needCreate and administer career development plans and performance updates to team membersProactively seek feedback from US stakeholders and local management team to provide actionable and timely feedback to all members of the team on a regular basisAnalyze the proficiency and learning curve of analysts to coach and support them on technical skillsCoach and guide the team members on competencies required to succeed in their rolesEffectively plan resource needs to account for attrition risks, need for backups, and cross training requirements - Work with Training Program Manager to create and maintain training content and plan and execute seamless delivery2) Technical Handholding :
Execute / quality check REAP tasks as and when needed to support the team membersGet involved in day-to-day query resolution for the team members and provide quality feedbackEnsure training material, job aids, and all policies and procedures are documented, followed, and updated as needed3) Workflow management :
Check and manage workload on daily basis to ensure on time completion of all tasks with the intended qualitySupport the team members on prioritization of tasks whenever neededWork collaboratively with other REAP techno-leads and GPO leads on any support needed (e.g, resource sharing)4) Stakeholder management :
Build and maintain deep relationship with all stakeholders (US and India) and proactively understand their requirementsEnsure timely, proactive, and effective communication with all stakeholdersProvide update on process metric and individual metrics to stakeholders on a regular basisHave frequent catchups with US office POCs to stay tuned to business related developments in the office and seek required help from the offices5) Process Improvement :
Prepare monthly / quarterly process metric to check on process growth and progressPrepare agenda and have calibration calls with the offices to ensure consistency in feedback and proficiency ratings across officesIdentify and implement solutions related to processes, people, and technology improvements to drive efficiency across the teamSKILLS and COMPETENCIES :
Bachelor's degree in Finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferredShould be experienced in developing people at least as a mentor or trainer , if not directly as a people leaderExperience in working with demanding stakeholders and clients across different time zones in the U.S.Strong communication skills, both written and verbal; fluency in American EnglishGrowth mindset with the willingness and ability to learn continuouslyWillingness and ability to learn technology tools and drive usage and adoption of tools within teams -Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needsAny process improvement project(s) lead / handled would be a plusAbility to maintain confidentiality and adhere to organizational policies and proceduresDETAILS about the ROLE :
Overall People span : 4-5
No. of Direct Reports : 4-5
Travel : The position holder may be requested to obtain passport and US travel visa and to travel to the US for business purpose
This position is for Night shift role; however, the role holder is expected to work whatever hours are necessary to fulfil the requirements of the role and to meet internal and external client requirements
Perks & Benefits :
Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees.
Key benefits include :
Leaves : Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
Transportation : Berkadia offers free transportation to every employee, irrespective of their shift timings.
Medical Insurance : Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
Learn while you Earn : Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
Wellness : Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.
About us :
Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients' assets
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(ref : iimjobs.com)
