Customer Support Specialist

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date : 29th Sept 2025 – 1st Oct 2025

⏰ Time : 11 : 00 AM – 6 : 00 PM

Venue : 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

Contact Person : Anuradha Dhal

Job Overview

We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).

Key Responsibilities

Provide customer support via calls, chats, and emails.

Manage tickets, track escalations, and ensure resolution within SLAs.

Collaborate with cross-functional teams and telecom carriers for issue resolution.

Deliver professional communication while assisting clients globally.

Requirements

Excellent communication skills in English (written & verbal).

Strong problem-solving and troubleshooting abilities.

Patience and customer-first mindset.

Prior experience in helpdesk / technical support preferred.

Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.

Willingness to work in rotational shifts (including nights & weekends).

Join us to be part of a global support team and grow your career in mobility SaaS operations!