Assistant Manager - Experience

About the Team

As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience.

About the Role

In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform. You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholder. You will be leveraging data to share the insights on next steps to achieve long term & short term vision.

What you will do

• Problem Identification & Prioritization : Analyze large datasets to identify trends, patterns, and outliers that drive actionable insights for improving customer and seller experiences.
• Instrumentation Dashboard : Implement alert systems within dashboards to notify stakeholders of critical issues or emerging trends that require immediate attention.
• Solution Discovery : Own the responsibility for designing and implementing programs aimed at enhancing user experience metrics like Net Promoter Score (NPS) and other operational metrics.
• Adoption & Metrics : Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction.
• Roadmap Creation : Create a product roadmap for your area that has at least a 3-monthforward-looking view of key customer / business problems to be solved.

What you will need

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform we're your partner in turning dreams into realities.

Curious about life at Meesho Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone - Meesho (Meri Shop) started with a single idea in mind : to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho's large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India's e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements - monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or 'Mantras,' are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like 'Problem First Mindset,' 'Listen or Die,' our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation - both cash and equity-based - tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

Know more about Meesho here :

Skills Required

Sql, Power Bi, Tableau