Practice Head

Job Title : Head of SFCC Delivery & Enablement

Location : Chennai / Bangalore / Hyderabad

Notice : Max 2 weeks

About Us : Photon is a fast-growing global technology company, leading the industry in Digital Transformation for Enterprise. Photon is known for creating amazing mobile-first digital customer experiences and designs; and delivers technical expertise across all levels of corporate infrastructure. We building our Salesforce Commerce Cloud (SFCC) capabilities and are looking for a strategic leader to establish and grow this practice.

Role Overview : We are seeking a highly experienced and strategic leader to head our SFCC Technology Practice. This role is pivotal in developing and implementing best practices for SFCC across multiple accounts, ensuring consistency and excellence in our delivery. The ideal candidate will be one of the top SFCC thought leaders in India, with a deep understanding of SFCC implementation, operations, including SFRA and PWAkit implementations. They will also have experience converting to or from SFCC and other e-comm platforms.

Key Responsibilities :

• Define and execute a roadmap for Photon’s SFCC capability growth, including hiring, training, and partnerships.
• Oversee large-scale SFCC programs, ensuring alignment with client business goals and Photon’s delivery standards.
• Act as escalation point for critical delivery issues across SFCC engagements.
• Partner with account teams to identify SFCC opportunities and support pre-sales efforts.
• Develop, document, and implement best practices for SFCC implementation, operations, and conversions to / from other platforms.
• Lead the development of internal operation and engagement models for SFCC to ensure client success.
• Collaborate with senior technology leaders within our customer base to communicate strategies and practices effectively.
• Provide strategic direction and thought leadership across multiple SFCC accounts.
• Develop a team of highly competent SFCC developers and other roles as needed to implement SFCC
• Mentor and guide SFCC developers to elevate their technical skills and knowledge.
• Establish KPIs and success metrics for SFCC engagements and practice maturity.
• Guide and develop SFCC talent within PhotonStay updated with the latest SFCC trends and technologies to ensure our practices are cutting-edge.

Qualifications & Experience :

Education :

Certifications (Optional) :