Practice Head - Cloud

About Client :

Our client is a leading IT services company with offices globally.

Key Responsibilities :

Global Head for the Cloud services business, responsible for P&L and business growth

Build and sustain strong relationships with the senior business leaders / Clients across the globe

Definition of service level agreements (SLA s) in relation to contracted services, ensuring the SLA's are achieved service quality and client expectations are met or exceeded as well as profitable

Devising strategy, plans and budget for business growth

Connect with Customers & leadership across globe keeping them updated on Next Gen Cloud trends enabling high volume of business

Effectuating strategies for the Operations Division, managing resources and ensuring timely completion of all assignments as per specified timelines

Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency

Own and drive people management processes including career planning, training and certification, rewards and recognition and employee engagement

Accountable for Transformation and Service improvement programs

Proven experience in cloud service delivery across AWS, Azure, or Google Cloud Platform (GCP).

Strong understanding of cloud architecture, DevOps, automation, and security best practices.