IT Operations Leader

Tecnicas Reunidas group (TR) is a leading Oil & Gas International Engineering and Construction Company specialized in the design, construction and management of execution of Industrial plants worldwide. We participate in projects related to hydrogen, biomass, biofuels, decarbonization, artificial intelligence, and digitization. Sustainable growth, decarbonization and energy transition are the concepts that represent our culture.

Roles and Responsibilities

• Lead, mentor, and evaluate IT staff, ensuring a high-performance team.
• Oversee IT support operations, ensuring efficient issue resolution and adherence to SLAs.
• Maintain a knowledge base of recurring IT issues and solutions.
• Oversee IT networks, storage, and end-user devices.
• Administer Microsoft Office 365, Active Directory, and Windows servers for optimal performance.
• Ensure the reliability of environments, telecommunication systems, and IT equipment.
• Monitor and upgrade IT hardware and software for efficiency and security.
• Implement IT security policies, firewalls, and intrusion detection systems.
• Conduct security audits and investigations for compliance and risk mitigation.
• Provide cybersecurity awareness training to employees.
• Manage vendor contracts and ensure seamless integration of third-party IT solutions.
• Align IT initiatives with business needs, optimizing technology investments.
• Stay updated on the best industry compliance frameworks and laws.
• Assist the Corporate IT team
• Stay updated on industry trends and recommend technology improvements.
• Develop and enforce IT policies and best practices for security, software and hardware.
• Ensure that the guidelines, standards, and norms set by the corporate IT area are followed in the India office
• Act as the main IT liaison to Corporate IT at the India Office.
• Oversee helpdesk operations, ensuring timely support and resolution.
• Provide 2nd-line support for business applications and software troubleshooting.
• Train employees on IT systems and cybersecurity best practices.

Key Skills and Requirements

Here are the key skills and requirements for the ideal candidate for IT Manager with must-have and good-to-have requirements.

1. Education & Certifications

2. Experience & Leadership

3. Technical Skills

4. Soft Skills & Problem-Solving