Voice Engineer - VoIP

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About The Role

Responsible for supporting and maintaining the organization's VoIP infrastructure, including IP-PBXs, call management, voicemail, and IVR systems. The role involves assisting in the migration from legacy telephony to IP-based solutions, monitoring and troubleshooting VoIP traffic, and collaborating with network teams to ensure optimal performance. Key tasks include implementing new VoIP services, integrating systems with LAN / WAN environments, performing telephony audits, supporting hardware / software upgrades, and resolving end-user issues in coordination with the help desk.

Key Responsibilities

• Support and maintain VoIP infrastructure, including IP-PBXs, call management systems, voicemail, and interactive voice response systems.
• Assist in managing and migrating from legacy telephony systems and switch-based technologies to IP-based solutions.
• Monitor and utilize appropriate tools for reporting, routing, and troubleshooting IP telephony traffic on the network.
• Work with systems engineers and architects on operating system, hardware, and software upgrades for telephony platforms.
• Assist in integrating IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services.
• Implement and configure new VoIP products or services under guidance from senior engineers.
• Work with the help desk team to resolve trouble tickets and end-user issues related to VoIP hardware and applications.
• Support installation, labeling, and maintenance of network cabling, including MDF and IDF closets.
• Participate in periodic telephony audits to ensure compliance and optimal performance.
• Monitor VoIP traffic capacity and performance, escalating issues to senior engineers as needed.
• Collaborate with network teams to ensure VoIP traffic operates efficiently without impacting data network performance.

Basic Qualifications

Preferred Qualifications

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you're passionate about technology and eager to make an impact, we'd love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Skills Required

Voicemail, traffic analysis, Call Routing