Manager - OEBG [T500-21409]

About Us :

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific

About the Role :

Position Title : Manager

Corporate Title : Manager

Reporting to : Vice President

Location : Bengaluru

Job Profile

Position details :

To assist and support Offshoring Enablement and Business Governance team in driving an effective and efficient Business Governance across Business Units of various geographies.

Develop, maintain, and continuously improve the reporting & governance framework for global capability handling diverse roles.

Drive and facilitate governance meetings ensuring adherence to SLA standards, KPI monitoring and reporting requirements. Reviewing and drafting documentation

Maintaining and updating internal Documentation Manual, standard legal templates, internal policies and procedures

Liaising with various departments and internal stakeholders to create collaborative work relationships, understand their data requirements, propose the solutions, obtain their supports when required.

Identify continuous improvement opportunities to enhance project processes and collaborate internally across regions

Execute and deliver on multiple large inter-company Outsourcing / Offshoring projects that are high complexity and multidisciplinary

Serve as the principal coordinator of the project team responsible for redistributing the work to ensure the project's success

Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

Create long- and short-term project plans, including setting targets for milestones

Delegate tasks on the project to Business Unit SME’s best positioned to complete them

Perform checks on the project throughout execution to maintain the standards expected. Deliver projects on agreed upon timeline and budget

Host regular project meetings with key stakeholders to track execution progress, address issues / challenges, and drive accountability, including agendas, meeting minutes, and issues tracking

Communicate proactively with executives to keep the project aligned with stated goals

Identify continuous improvement opportunities to enhance project processes and collaborate internally across regions to implement

Note that, as the offshore team is being expanded, the individual may also be requested to assist with other areas

SKILLS AND EXPERIENCE

Functional Competencies :

Education preference : Bachelor’s degree required

Requires a minimum 8 – 12 years demonstrated knowledge and direct work experience in leading

Outsourcing / Offshoring projects that cross company business lines and company regions. PMP certification and / or Certified Outsourcing Professional a plus.

Experience working with captives, external vendors, Third Party Risk Management, and Sourcing is required.

Expert skills with Microsoft Suite (Word, Excel, PowerPoint, Project, SharePoint and MS Teams) are required.

Demonstrated skills in the areas of priority setting, problem solving, negotiation, and conflict management are required.

Ability to effectively partner with key stakeholders and cross functional groups to mitigate risk, remediate issues and drive accountability

Must be a self-starter, have the ability to work independently, and adapt in a dynamic environment

PERSONAL REQUIREMENTS :

Excellent interpersonal and communication skills in English, both written & verbal

Ability to speak / read another language is desirable although not essential

Team player

Strong understanding of cross-cultural ways of working and issues; a diverse and inclusive cultural vision

International outlook and exposure

Ability to embrace change and new ways of working

Proactive and enthusiastic, with a motivated approach

Pragmatic, curious and commercially minded

Results driven, with a strong sense of accountability

Strong decision making skills, the ability to demonstrate sound judgement

Ability to operate with urgency and prioritise work accordingly; to manage large workloads and tight deadlines

Structured and logical approach to work and strong problem solving skills

Creative and innovative approach to work

Excellent attention to detail and accuracy

Equal Opportunity Employer :

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.