Vice President - Client Delivery

We are seeking a visionary and strategic IT executive to lead our Global IT Infrastructure & Managed Services division. The Vice President (VP) will be responsible for orchestrating seamless global service delivery, transforming IT operations through innovation, automation, and cutting-edge technologies. This role encompasses leadership across IT Infrastructure, Managed Enterprise Applications (ERP), and Managed Security Services.

Key Responsibilities :

• Strategic Leadership & Vision

o Define and execute the strategic roadmap for global IT infrastructure, enterprise applications, and security services.

o Lead digital transformation initiatives across enterprise operations, ensuring alignment with business goals.

o Build and evolve a scalable IT operating model for client delivery.

o Oversee Global Service Desk Operations, ensuring high-quality, responsive support to clients and end users.

o Manage global IT service delivery across systems, networks, and cloud computing environments.

o Drive operational excellence through process optimization, automation, and innovation.

o Lead infrastructure modernization efforts including cloud migration, data center transformation, and network optimization.

o Ensure high availability, performance, and security of IT systems and services.

o Stay abreast of emerging technologies and trends to guide strategic investments.

Managed Enterprise Applications (ERP)

o Establish and maintain robust IT governance frameworks.

o Ensure compliance with global regulatory standards and cybersecurity protocols.

o Mitigate risks through proactive monitoring and incident response strategies.

Managed Security Services

Governance, Risk & Compliance (GRC)

o Collaborate with clients to understand business needs and deliver tailored IT solutions.

o Drive product development initiatives that enhance service offerings and client value.

o Foster strong relationships with internal and external stakeholders.

o Develop and manage IT budgets, ensuring cost-effective operations.

o Lead vendor selection, negotiation, and performance management.

o Optimize sourcing strategies and vendor partnerships.

Core Competencies :

Qualifications :

Ideal Candidate Profile :

A visionary IT leader with a passion for innovation and excellence in service delivery. You are a strategic thinker, a change agent, and a collaborative partner who thrives in complex, fast-paced environments. You bring a deep understanding of technology and business, and you are committed to driving transformation and delivering measurable value to clients.

Skills Required

It Strategy, Erp, Program Project Management, Soc, Service Delivery, Cloud Computing, Innovation, Product Development, managed security services, Grc, Financial Planning, Data Center Operations, ciso , Aws