Technical Manager, SaaS Products

About Us

The company is global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on our platform to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS , and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

We operate globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of our core values with India’s dynamic talent ecosystem.

The Role

We are looking for a Engineering Manager with extensive Software Engineering background and strong business acumen to join and help lead our rapidly growing global team supporting SaaS products.

You are an experienced .NET Software Engineer with extensive demonstrable experience of leading teams that design, build and operate cloud-based SaaS products and platforms. You are passionate about cultivating an environment that provides growth and opportunity for all team members and energizes them to do their best work.

In this role, you will lead from the front by applying and sharing your Software Engineering experience in a team responsible for the performance and reliability of our SaaS products and the development and enablement of internal systems and capabilities that eliminate manual work through automation.

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.

What You Will Own

• Build, manage, and mentor a high-performing Platform Engineering team, fostering a culture of collaboration, accountability, and continuous development.
• Ensure timely and efficient delivery of the team’s project and reactive work to support the needs of the business in alignment with Product and Technology Roadmaps
• Provide coaching, training, and career development opportunities to strengthen the team's skills and performance
• Ensure effective planning and allocation of team capacity through project management, planning / estimation, risk management and predictable delivery while creating visibility of all work
• Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution design
• Translate business problems and complex requirements into simple, tractable technical solutions
• Contribute to the preparation and execution of Product &Technology roadmaps
• Implement and maintain monitoring / alerting / logging systems to identify and respond to incidents
• Conduct / participate in Root Cause Analyses (RCAs) and blameless post-mortems
• Participate in on-call rotations to ensure system reliability and rapid incident response.
• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth
• Collaborate with product engineering teams to design / build fit-for-purpose and observable software
• Lead innovation within the platform team, and ensure that successful ideas are evangelized and propagated across the company

Required Qualifications :

Preferred Qualifications :

Even if you don'thave all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

Reasons to join our Team

It is not just a workplace—it’s a place to belong, build, and grow.

If you are excited about building game-changing products in a high-impact, collaborative environment—we are the place for you.