Program Manager - New Initiatives

Key Responsibilities :

• Facilitate the rollout of process excellence initiative with focus on Business process reengineering / Process transformation by developing process modeling and measurement system
• Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception / deviations etc)
• Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes
• Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards
• Develop and implement RPA adoption strategies in partnership with business teams
• Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories
• Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys
• Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements
• Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements / problem statements of different teams

Job Requirements :

Skills Required

Analytics, Networking Skills, Data Model, Interpersonal Skills, Transformation