Servicenow Platform Operations Expert

Job Title : Servicenow Platform Support Specialist

The primary objective of this position is to provide top-notch support for the Servicenow platform. This includes troubleshooting and resolving technical issues, ensuring the smooth operation of the system.

• Troubleshoot and resolve complex problems related to the Servicenow platform.
• Perform routine maintenance tasks and system upgrades to guarantee optimal performance.
• Deliver exceptional customer service by addressing end-users' questions and concerns regarding the Servicenow platform.
• Collaborate with other IT teams to ensure seamless integration and operation of the Servicenow platform.
• Maintain strict adherence to IT security policies and federal regulations in all support activities.

This role requires a solid understanding of Servicenow platform capabilities, IT service management principles, and general IT operations. Key responsibilities include :