Engineering Manager

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success :

• Power of Partnerships : We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
• One Keywords : We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
• Raise the Game : We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
• Embrace an Open World : We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
• Trust through Transparency : We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https : / / blog.pragmaticengineer.com / the-product-minded-engineer / ) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog : Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role :

Qualifications :

Nice to have :