SRE Lead

Role : SRE Lead

Location : Kochi / Bangalore / TRV

Experience : 8 to 10 yrs

Job Description :

• Mandatory to have working experience as SRE Lead & Retail Domain Experience is mandatory.
• Must have worked on DataDog Monitoring Tool. Good to have e com domain experience especially SFCC ( Sales Force Commerce Cloud)
• Should know how to leverage DataDog product capability across customer tech platform.
• Should be able to lead customer discussions on observability standpoint, SRE road maps, bring close collaboration with various verticals within the customer departments.
• Should know how to gather SRE requirement from Tech and non-tech aspect from customer.
• Must have excellent knowledge on ensuring reliability and scalability of applications
• Should have excellent automation skills to automate repetitive tasks, reduce false alarms using python and or any other languages.
• Working experience on how to gather requirements on health of applications, services to monitor, setting service levels, identifying the gaps in current system.
• Must be able to lead , mentor L2 team.
• Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in DataDog.
• Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI
• Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads / customers into the P1 calls till RCA.
• Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA / ServiceNow / BMC Remedy)
• Must know how to work with the Dev team, cross functional teams across time zones.
• Should be able to generate WSR / MSR by extracting the tickets from ITSM platforms.

Must have for this position : Datadog and L3 support experience in Retail Application support

If interested, please share your resume with vandana.tripathi@amplesuccesshr.com. Also, don't forget to follow our company page "@Ample Success Hr Solutions" for regular updates on job openings.