Service Desk Coordinator

Overview :

The Service Desk Coordinator will be responsible for handling incoming service requests, managing the ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction.

Job Roles & Responsibilities :

Service Request Handling :

• Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
• Validate service eligibility as per company guidelines.
• Log tickets received through mail, calls, or peer communication in Zoho Desk.

Coordination & Scheduling :

Ticket Compliance & Updates :

Documentation & Reporting :

Required Skillset :

Qualifications & Experience :

Benefits :

Skills Required

Scheduling, It Service Delivery