ServiceNow Developer - ITSM Module

Description :

Duties and Responsibilities :

• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
• Collaborates with business analysts and project managers to develop appropriate technical solutions, offering advice on options, risks, and impacts on business processes and technical architecture.
• Communicates technical problems and solutions clearly to both technical and non-technical audiences.
• Demonstrates thorough knowledge of the ServiceNow platform suite (ITSM is a must).
• Develops and implements applications, platform configurations, and customizations following the smart-customization approach, ensuring efficient and effective solutions tailored to business needs.
• Designs, develops, and implements solutions for modules including Incident, Problem, Change, Request, Asset, Knowledge Management, CMDB, and GRC.
• Responsible for managing and developing new and existing integrations with external tools and applications using REST, SOAP, and other web services.
• Develops custom flows for various modules using Flow Designer, Integration Hub, including development of custom flow actions.
• Ensures adherence to ServiceNow and software development best practices and principles.
• Provides comprehensive business intelligence support through Performance Analytics and the Reporting engine.
• Creates comprehensive documentation, including technical design documents, user guides, and developer notes, to ensure clear communication and knowledge transfer across teams.
• Provides technical support and training to end-users and junior developers upon request.

Requirements :

(ref : hirist.tech)