Application Consultant
ConfidentialBengaluru / Bangalore8 days ago
Job descriptionMaintain fluency with Verint Applications. Maintain and grow subject matter expertise on Verint products such as Workforce Management and / or Quality Management including best practices and general insights for that industry. Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology. Provide best practice, optimization and assessment consulting. Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts. Schedule and organize events related tthe Application consultancy. Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal. Configure, review, and test configuration and usage of Verint Applications. Create, review, and update documentation. Provide regular updates tcustomers with progress. Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts. Provide thorough and complete documentation of the consultancy events and results. Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines. Deliver Instructor Led Training tour customers for Verint solutions. Other responsibilities as assigned by management.
Educational Qualifications :
- An undergraduate degree in computer science, engineering, or a similar discipline.
- Experience with Verint applications
- Good understanding of contact center telephony environments
- Consulting experiencing with customers
- Proven ability tgain consensus of others, proven leadership skills
Principal Duties and Essential Responsibilities :
Skills Required
erint Applications, Workforce Management (WFM), Quality Management (QM), Contact Center Telephony
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Application Consultant • Bengaluru / Bangalore
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