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Facilities Operations Specialist

Facilities Operations Specialist

SmartCleanBengaluru, Republic Of India, IN
10 hours ago
Job description

About Us

We are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management . Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia , we are transforming how buildings operate with cutting-edge IoT technology.

Role Summary :

Responsible for overseeing and transforming soft services / housekeeping operations (cleaning) at client sites, using a framework-driven approach leveraging IoT smartclean technology. Acts as a cleaning operations specialist, deployed across multiple accounts, to assess gaps, design interventions, and drive tangible improvements with third-party vendors.

Key Responsibilities :

  • Conduct day-0 audits of existing cleaning regimes at client accounts.
  • Assess and document operational gaps : process, outcomes, manpower efficiency, and technology use.
  • Design and implement a customised cleaning transformation plan using SmartClean IoT and Cleaning management platform to optimise hygiene, workflow, and resource allocation.
  • Oversee daily performance and compliance of outsourced cleaning vendors;

standardise best practices and monitor KPIs.

  • Act as the primary point of contact for all client cleaning and housekeeping requirements, managing stakeholder feedback and continuous improvement activities.
  • Develop SOPs and process manuals for smartclean-enabled cleaning regimes.
  • Work closely with internal and vendor teams to drive technology adoption and ensure training and onboarding on IoT and Cleaning management platform.
  • Review and analyze cleaning data reports;
  • communicate findings and drive change through data-driven recommendations.

  • Manage routine inspections, ensure compliance with client health, safety, and quality standards.
  • Lead vendor evaluation, contract management, and operational troubleshooting for cleaning services.
  • Prepare periodic reports for clients and management, highlighting performance, cost optimization, and innovation outcomes.
  • Support account teams in business reviews related to cleaning operations and participate in procurement processes when onboarding new vendors.
  • Guide and mentor site-level soft services staff.
  • Qualifications & Experience :

  • Graduate degree;
  • professional certification in Facility Management, Sanitation, or Cleaning Services is desirable.

  • 5-6 years of experience in soft services management, including hands-on supervision of cleaning / janitorial operations, preferably at multiple commercial sites.
  • Proven expertise in third-party vendor management for cleaning services.
  • Experience implementing or working with IoT / technology platforms in facility management is a strong advantage.
  • Ability to audit, analyse, and streamline cleaning workflows;
  • highly data-driven approach.

  • Strong interpersonal, communication, and client management skills.
  • Proficiency with MS Office, online work order systems, and basic reporting tools.
  • Team leadership and training experience preferred.
  • Deployment :

    This role will require travel and multi-site presence across client locations. Expected to lead transformation mandates in cleaning operations and act as a subject matter expert for technology-led cleaning excellence initiatives.

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    Operation Specialist • Bengaluru, Republic Of India, IN

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