Senior EUC Engineer

1. Effectively manage a team of EUC engineers

2. Provide advanced desktop support to the Board and C-Suite executives, delivering timely and effective solutions to their technical needs.

3. Take ownership of escalated technical problems, both remotely and in person, and drive their resolution to minimize disruption to end-users' workflow.

4. Manage and prioritize 2nd line support service requests, ensuring prompt resolution and high customer satisfaction.

5. Lead hardware and software purchasing, services, and support activities, collaborating with vendors and ensuring cost-effectiveness.

6. Maintain and optimize the user-facing infrastructure, including desktops, laptops, mobile devices, and printers, ensuring optimal performance, security, and compliance.

7. Identify potential system improvements and changes, and work with the EUC Team Lead to implement them effectively.

8. Ensure adherence to agreed service levels and department guidelines, proactively monitoring and managing the performance of IT services.

9. Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information.

10. Enhance the knowledge base with advanced troubleshooting techniques, solutions, and best practices.

11. Collaborate with other technology teams responsible for Enterprise Systems and Infrastructure, fostering strong cross-functional relationships and ensuring smooth integration and operation of IT services.

12. Should be flexible to work on Rotational shifts as per the business needs.

Skills Required

Configuration Management, It Services, Mac, end user support, Intune