Product Support EngineerConfidential • Thane
Product Support Engineer
Confidential • Thane
25 days ago
Job descriptionA passionate problem solver (B.Tech. / BSc or equivalent) with 1-2 years of overall work experience in tech / product support. A very good understanding and experience in Product Support role with a high-tech product / services (Linux / Databases / Networking) company. Able to work independently and efficiently to meet deadlines and SLAs. Able to promptly answer support-related phone calls, chat & emails. Willingness to work in follow the sun (24x7) model. A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking etc. Hands-on on database and sql, good in writing sql queries Ability to analyze, research and solve highly technical and unique problems. Excellent verbal and written communication skills. Self-motivated, detail-oriented and organized. SIP / VOIP Understanding. Contact center domain experience
In this role you will
- Need to have a thorough understanding of Ameyo Contact Center Product and its features
- Respond to customer inquiries and technical problems through call, ticketing and chat systems.
- Simulate Customer Issues to find solutions and fixes to Escalated customer Issues / Enquiries
- Understanding the coverage / impact of an issue
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take them towards logical conclusion along with the RCA
- Stay in the forefront of customer communications to address issues
- Have to have a thorough understanding of Ameyo Product, features and use cases.
- Learn Ameyo 'New product / feature' releases and master them quickly.
- 'Be Curious' all the time to 'keep exploring' newer and better ways to create 'Awesome customer experience'
What makes you fit
Must-haves
Good-to-haves
Skills Required
Customer Service, Communication Skills, Troubleshooting, Sql, Linux
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Product Support Engineer • Thane
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