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Solution Manager - ICT Hosting Service

Solution Manager - ICT Hosting Service

ConfidentialMumbai
30+ days ago
Job description

Solution Development

  • Manage end-to-end ICT hosting service solutions, including :
  • Private cloud
  • Data center infrastructure
  • Backup and storage systems
  • Infrastructure-as-a-Service (IaaS) and related services.
  • Design and implement scalable, secure, and cost-effective infrastructure solutions.

2. Service Delivery

  • Ensure timely, scope-aligned delivery of services that meet defined SLAs and quality standards.
  • Develop agile and efficient service processes; continuously update documentation and knowledge articles.
  • Handle incident escalations and optimize support ticket lead times.
  • Participate in and contribute to ICT service delivery projects.

    • 3. Stakeholder Engagement

  • Coordinate effectively with :
  • Internal IT and business units
  • External vendors and service providers
  • Support the Service Manage r and Service Owners in shaping the future strategy for ICT Production Hosting .

    • 4. Service Management and Optimization

  • Oversee the full lifecycle of ICT hosting services within the CMDB :
  • Upgrades, patching, migrations, and decommissioning.
  • Ensure proper software license and asset management.
  • Monitor performance KPIs and drive continuous service improvements.
  • Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats.

    • 5. Asset and Risk Management

  • Operate hosting services with a focus on cost efficiency and performance optimization.
  • Identify operational risks early and implement mitigation strategies for uninterrupted service delivery.

    • Qualifications and Skills

    Required :

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains.
  • Demonstrated expertise in solution design, delivery, and lifecycle management.
  • Strong knowledge of :
  • Private / public cloud platforms
  • Virtualization technologies (VMware, Hyper-V, etc.)
  • Enterprise Data Center operations
  • Proven ability to manage stakeholders across technical and business functions.
  • Excellent written and verbal communication skills in English.

    • Preferred :

  • Industry certifications such as :
  • ITIL
  • VMware (VCP)
  • Microsoft (e.g., Azure Administrator, MCSA)
  • Strong analytical, problem-solving, and risk assessment capabilities.

    • Key Competencies

  • Strong balance of technical expertise and business acumen.
  • Ability to collaborate cross-functionally and lead through influence.
  • Strong organizational, planning, and project execution skills.
  • A customer-centric mindset and the ability to foster a positive team culture.
  • Deep understanding and application of ITIL practices in hosting service environments.

    • Skills Required

    Itil, Mcsa, Analytical, VMware

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