Solution Manager - ICT Hosting Service
ConfidentialNavi Mumbai30+ days ago
Job descriptionEnsure timely, scope-aligned delivery of services that meet defined SLAs and quality standards. Develop agile and efficient service processes; continuously update documentation and knowledge articles. Handle incident escalations and optimize support ticket lead times. Participate in and contribute to ICT service delivery projects. Coordinate effectively with : Internal IT and business units External vendors and service providers Support the Service Manage r and Service Owners in shaping the future strategy for ICT Production Hosting . Oversee the full lifecycle of ICT hosting services within the CMDB : Upgrades, patching, migrations, and decommissioning. Ensure proper software license and asset management. Monitor performance KPIs and drive continuous service improvements. Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats. Operate hosting services with a focus on cost efficiency and performance optimization. Identify operational risks early and implement mitigation strategies for uninterrupted service delivery. Bachelor's degree in Computer Science, Information Technology, or related field. 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains. Demonstrated expertise in solution design, delivery, and lifecycle management. Strong knowledge of : Private / public cloud platforms Virtualization technologies (VMware, Hyper-V, etc.) Enterprise Data Center operations Proven ability to manage stakeholders across technical and business functions. Excellent written and verbal communication skills in English. Industry certifications such as : ITIL VMware (VCP) Microsoft (e.g., Azure Administrator, MCSA) Strong analytical, problem-solving, and risk assessment capabilities. Strong balance of technical expertise and business acumen. Ability to collaborate cross-functionally and lead through influence. Strong organizational, planning, and project execution skills. A customer-centric mindset and the ability to foster a positive team culture. Deep understanding and application of ITIL practices in hosting service environments.
Solution Development
- Manage end-to-end ICT hosting service solutions, including :
- Private cloud
- Data center infrastructure
- Backup and storage systems
- Infrastructure-as-a-Service (IaaS) and related services.
- Design and implement scalable, secure, and cost-effective infrastructure solutions.
2. Service Delivery
3. Stakeholder Engagement
4. Service Management and Optimization
5. Asset and Risk Management
Qualifications and Skills
Required :
Preferred :
Key Competencies
Skills Required
Itil, Mcsa, Analytical, VMware
Create a job alert for this search
Solution Manager • Navi Mumbai
Related jobs
- Promoted
Manager - IT Application Support - Powai
Hiranandani Financial Servicesmumbai, maharashtra, in Manager of IT Applications to manage implementation and support of our LOS application.This role involves overseeing the applications, ensuring operational efficiency, optimizing system performance...Show moreLast updated: 2 days ago
- Promoted
Solutions Architect
24 Seven TalentThane, IN Minimum 12 years of hands-on experience in SAP ERP, with deep expertise in FI and MM modules.Proven track record in design and configuration across Accounts Payable, Logistics Invoice Verification ...Show moreLast updated: 19 days ago
- Promoted
Solution Architect - SD SAP Order-to-Cash
Sunrise Systems, Inc.Thane, IN Contract Duration : 06 months contract.From a technical side, candidates should be able to understand ABAP and had participated in integration projects which includes : IDOCs, APIS, etc.From a funct...Show moreLast updated: 1 day ago
- Promoted
Oracle Cloud Infrastructure (OCI) Observability and Management
ValueLabsthane, maharashtra, in Oracle Cloud Infrastructure (OCI) Observability and Management : .Implementation of observability solutions using OCI's native tools and Infrastructure as Code (IaC).
Understanding and configuration k...Show moreLast updated: 2 days ago
- Promoted
OCI Lead / Architect
DigileKalyan-Dombivli, IN We are looking for an experienced.OCI (Oracle Cloud Infrastructure) Lead / Architect.The ideal candidate will be responsible for designing and implementing scalable, secure, and high-performance cl...Show moreLast updated: 2 days ago
- Promoted
Integration Manager
Magma General Insurance LimitedMumbai, Maharashtra, India Education : Graduate with preference in Computer science.Duties and responsibilities : -.Implement scalable integration solutions using APIs and microservices.
Lead and manage a team of integration sp...Show moreLast updated: 22 days ago
- Promoted
Senior Manager - Quality
Naxnovavirar, gujarat, in Naxnova Technologies Private Limited is seeking a seasoned professional for the role of.Senior Manager – Quality (QMS).This leadership role is responsible for driving the implementation and continu...Show moreLast updated: 19 days ago
- Promoted
Research And Development Associate
MASH MakesKhopoli, Maharashtra, India Khopoli based or Vashi, Mumbai (Regular travel to Khopoli; occasional travel to Udupi).Write one line for each responsibility in a 1 page document, And make a ppt about MASH and send it to.MASH Mak...Show moreLast updated: 30+ days ago
- Promoted
Wintel Manager(Server & OS Management)
ConfidentialMumbai, India We are having an opening for Wintel Manager(Server & OS Management) at our Mumbai location.Experienced IT Infrastructure Lead responsible for managing day-to-day operations of the Wintel environmen...Show moreLast updated: 5 days ago
- Promoted
Solution Engineer Manager
Yotta Data Services Private Limitedmumbai, maharashtra, in Location : Mumbai, Bangalore, Noida.The role requires the ability to work with the client's IT team, as well as C-level executives to demonstrate our value proposition.
This includes assessing the c...Show moreLast updated: 30+ days ago
- Promoted
Manager – Zoho Development & IT Systems
LUCKY-TECH Membranes Pvt LtdMumbai, Maharashtra, India Architectural Tensile Structures.Aluminium Tent Hanger Structures.With advanced infrastructure such as .Zünd Switzerland Cutting Machines.
Forsstrom Sweden High-Frequency Welding Machines.Manager – ...Show moreLast updated: 30+ days ago
- Promoted
Manager
Thomas Cook India Limitedmumbai, maharashtra, in Assist in executing new client account setups and product rollouts.Maintain accurate documentation for each implementation project.
Support the creation and tracking of implementation planners and m...Show moreLast updated: 22 days ago
- Promoted
Cloud Solution Architect
Vista Applied Solutions Group IncKalyan-Dombivli, IN Title : Cloud Solution Architect.Services Description : To provide a remediation engagement to remediate Buyer’s Azure environment and security workflow within the guidance of Buyer’s CSS.Provide str...Show moreLast updated: 2 days ago
- Promoted
Sap Solutions Architect
Radiant Systems IncKalyan-Dombivli, IN Mandatory to have excellent fluency in English; both written and verbal communication skills.Candidate will be regarded as an SME and should have a high level of expertise in.Service Management Lea...Show moreLast updated: 1 day ago
- Promoted
Sales Service Manager
Wysetek Systems Technologists Pvt. Ltd.mumbai, maharashtra, in Dept – Technology Services Dept.Compensation : Fixed + Variable (Performance Linked).Reports To : Regional Sales Director – Services.
Wysetek Systems is seeking a high-performing Services Sales Manage...Show moreLast updated: 1 day ago
- Promoted
Head of IT Infrastructure (Daskalos)
Emeritusmumbai, maharashtra, in Head of IT Infrastructure — Daskalos (Multi-Campus, India).Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutio...Show moreLast updated: 19 days ago
- Promoted
IT Lead — Campus Infrastructure (Daskalos)
EmeritusMumbai, Maharashtra, India IT Lead — Campus Infrastructure (Daskalos).India (multi-city travel - Mumbai, Bangalore, Delhi).Hands-on owner for end-to-end campus IT buildouts and steady-state operations.You’ll be the on-site t...Show moreLast updated: 19 days ago
- Promoted
IFS Architect
Numeric TechnologiesKalyan-Dombivli, IN Shift Timing : 2 : 00 PM - 10 : 00 PM IST / Remote.This is a cross-functional leadership role responsible for solution architecture, integration strategy, and governance across modules like Supply Chain...Show moreLast updated: 15 days ago