Accounts & Billing Executive

Areas of Accountability : 1. To hand hold the customers from post-sales to Handover.2. All communication with customers as their SPOC.3. To support the collection team in reducing the over duesDeliverables : 1. customer satisfaction scores2. regularly sending project progress reports to customers3. resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer4. maintenance of all customer data5. documentation and MIS6. collection targets7. reduction in escalations8. closure of escalations in a sustainable manner9. handing over of units within 30days from FIS date and registration of the unit within the specified timelinesMetrics / KPIs : 1. Mean time for ticket closure2. Reduction in number of escalations3. Keeping customer data up to date in SF4. Sending project updates on time every month