Manager, Middle Office

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

• Manage query remediation and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives :
• Drive Operational readiness
• Collaborate with internal stakeholders to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.
• Face of Operations to Trading and Sales Desks - primary point of contact :
• Insulate FM from post execution processing / queries, represent Operations functions
• Build team profile with the Front Office
• Stakeholder engagement, 2-way flow of information - "Trusted Advisor"
• Build strong relationship with internal teams to facilitate efficient communications and speedy resolutions of issues :
• Identify and close knowledge gaps within the Hubs through hands on training
• Drive continuous improvement and innovate :
• Partner with Technology to deliver transformation
• Work with FO to identify booking model improvements and drive efficiency
• Be up to date and ensure compliance with regulatory requirements
• Adherence to Ops Risk Framework standards of implementation and process management.
• Constantly seek opportunities to improve global consistency, work closely with the onshore and other regions to close gaps and standardise processes.
• Build strong relationship with Onshore Middle-Office to facilitate efficient communications and speedy resolutions of issues :
• Identify and close knowledge gaps through hands on training
• Be the subject matter expert for MIS, cost-per-trade, touch points per trade - drive their evolution and identify areas to proactively add value through improved data
• Operations representation for external / internal and regulator scheduled audits : Ensure Audit points are addressed within timelines
• Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations
• Adherence to Ops Risk Framework standards of implementation and process management :
• Continuous review of procedures and booking model

Key Responsibilities Strategy

Business

Processes

People & Talent

Risk Management

Governance

Regulatory & Business Conduct

Key stakeholders

Qualifications University Degree / MBA or equivalent qualification

Skills and Experience

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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