Financial Services Operations Manager

Key Responsibilities :

• Lead and manage underwriting operations across multiple teams to deliver high-quality outcomes within defined SLAs and turnaround times (TATs).
• Develop and implement strategic plans to optimize team performance, capacity planning, and resource utilization.
• Monitor underwriting decisions for adherence to client guidelines and regulatory standards.
• Collaborate with quality, training, and compliance teams to drive accuracy and reduce error rates.
• Analyze process gaps and implement improvement initiatives using Lean / Six Sigma methodologies.
• Ensure effective communication and coordination between cross-functional teams and external stakeholders.
• Review and interpret underwriting data and trends to provide business insights and recommend operational strategies.
• Drive performance reviews, governance reporting, and client presentations.
• Manage team escalations, mentor managers and team leads, and promote a culture of accountability.
• Maintain operational compliance with internal policies, industry regulations, and client-specific requirements.

Key Skills & Competencies :

Qualifications & Experience :