Overview :
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures
Position : Senior Analyst Sales Operations
Location : Bangalore / Hyderabad
Duration : 12 Months
Job Type : Contract
Work Type : Onsite
Job Description :
- The client provides technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire challenge and respect every one of our over 100000 employees.
- We also provide them with unparalleled growth and development opportunities.
- Discover this for yourself as an Analyst Sales Operations on our Sales Support team.
- Sales Support plays a critical role in ensuring the smooth operation of sales platforms and customer-facing tools.
- As an Analyst you will be responsible for incident management technical troubleshooting and coordination across teams to resolve issues impacting sales systems order management and customer care tools.
- Youll also support the clients Premier Page platform helping internal users navigate and resolve technical challenges.
- This role requires strong analytical skills a customer-first mindset and the ability to work cross-functionally to minimize service disruptions and enhance user experience.
Key Responsibilities
Provide first-level technical support and incident management for sales tools OMS and Premier Page platforms.Troubleshoot and resolve issues or escalate to appropriate teams when necessary.Collaborate with IT operations and support teams to ensure minimal disruption to business processes.Educate users and offer proactive support for recurring or known issues.Work flexible hours including evening or night shifts to support global operations.Essential Requirements
High school diploma or equivalent; associate degree or technical coursework preferred.1 2 years of relevant experience in technical support or sales operations.Verbal and written expertise in German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1Strong troubleshooting skills and familiarity with the clients tools related to customer care order processing and sales.Excellent communication and coordination skills across teams and stakeholders.Strong analytical and problem-solving abilities.Desirable Requirements
Knowledge of the clients Premier ecosystem and sales processes.Experience with order-to-cash (OTC) workflows.Ability to multitask and thrive in a fast-paced environment.Proficiency in Microsoft Office tools (Outlook Teams Excel Word OneNote).Mandatory Skills
1 3 years in international BPOSTS Order Management or OTC backgroundVerbal and written expertise in any one German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1Support experience in similar domainsStrong verbal and written communicationMulti-tasking stakeholder engagement and real-time problem-solvingExperience :
Total Exp 1-3 yrsRel Exp- 1-3 yrsTekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Sales Experience,Microsoft Access,Power BI,Pivot tables,Analysis Skills,Microsoft Powerpoint,Retail Link,Salesforce,Microsoft Excel,Sales Analysis,CRM Software,Data Analysis Skills
Employment Type : Full Time
Experience : years
Vacancy : 1