Process Manager

Management Roles

Loan Processing Manager

Overview : The Loan Processing Manager is responsible for leading, managing, and developing a team of Loan Coordinators / Processors to ensure efficient, accurate, and compliant processing of mortgage loan applications. This role focuses on optimizing workflows, maintaining quality standards, and ensuring timely submission of loan files to underwriting, while upholding all Bank policies and regulatory requirements.

Key Responsibilities :

• Team Leadership & Management :
• Lead, mentor, and motivate a team of Loan Coordinators / Processors.
• Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback.
• Oversee daily operations, workload distribution, and pipeline management for the processing team.
• Foster a collaborative and high-performance team environment.
• Process Optimization & Efficiency :
• Monitor processing workflows and identify areas for efficiency improvements and automation.
• Develop and implement best practices for document collection, verification, and file preparation.
• Ensure timely follow-up on third-party documentation (appraisals, VOEs, title, insurance).
• Manage the team's capacity to meet service level agreements (SLAs) for processing turnaround times.
• Quality & Compliance Oversight :
• Conduct regular quality control reviews of processed loan files to ensure accuracy and completeness prior to underwriting submission.
• Ensure strict adherence to all Bank compliance policies and procedures, including those related to the SAFE Act and TRID.
• Stay updated on industry regulations and changes, disseminating critical information to the team.
• Address and resolve complex processing issues and escalations.
• Training & Development :
• Identify training needs for the team and develop or facilitate training programs.
• Ensure all team members are proficient in using relevant mortgage tools and applications (e.G., LOS, POS).
• Promote continuous learning and professional development within the team.
• Cross-Functional Collaboration :
• Act as a key liaison between the processing team, loan officers, underwriting, and closing departments to ensure seamless file flow and resolve inter-departmental issues.
• Collaborate with sales and operations leadership to align on business goals and process improvements.

Qualifications :

Underwriting Manager

Overview : The Underwriting Manager is responsible for leading and managing a team of Underwriters, ensuring the consistent application of credit and property guidelines, prudent risk assessment, and efficient decisioning of mortgage loans. This role focuses on maintaining underwriting quality, compliance integrity, and departmental productivity, while also serving as a subject matter expert for complex loan scenarios.

Key Responsibilities :

Qualifications :