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▷ (27 / 09 / 2025) Cluster Head
XphenoMumbai, Maharashtra, India2 days ago
Job descriptionMonitor and improve agency retention metrics through proactive engagement Supervise the business development and customer success team for engagement with Manage the business development and customer success team to facilitate seamless Guide, motivate, and manage diverse teams across the cluster, including sales and Cultivate a culture of high achievement, collaboration, and continuous enhancement. Manage the cluster profit and loss, focusing on revenue optimization and cost Establish cluster revenue targets and monitor performance against these benchmarks. Conduct routine market analysis and competitor benchmarking to identify emerging Collaborate with senior leadership to formulate short-term and long-term cluster plans. Conduct frequent travel within the cluster to engage with key agencies, partners, and Establish a prominent and effective leadership presence within the cluster. Collaborate with the Regional Head to align cluster strategies with the overall Regularly report on business development progress, sales forecasts, and key Maintain transparent communication with the Regional Head, providing updates 7+ years of experience in a sales or business development role, with exposure to 8+ yrs of experience in Collections, managing collection operations Strong sales and negotiation capabilities. Exceptional communication skills to engage and influence stakeholders and Comprehensive networking skills to sustain and expand industry relationships. Confidence in taking ownership of business operations and driving results.
We are seeking an energetic and strategic Cluster Head to lead our expansion efforts in the SaaS, Service Sales, Collections and Marketplace sectors. This pivotal role involves managing the end-to-end sales process, driving business growth, and taking full ownership of the profit and loss (P&L) within your cluster. The ideal candidate will possess a strong sales acumen, team management skills, and the ability to cultivate meaningful industry connections.
Key Responsibilities :
- Formulate strategies to maximize regional agency acquisition, expansion of existing
business and increase in the sales revenue
prospective and current agencies
onboarding, upsell, cross sell and effective relationship management for achieving
cluster objectives
customer success.
containment.
trends and opportunities.
stakeholders.
regional vision and goals.
performance metrics to the Regional Head.
on performance, challenges, and opportunities.
Qualifications :
SaaS, Service Sales, or Marketplace environments.
OR
Skills :
agencies.
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Cluster Head • Mumbai, Maharashtra, India
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