Account Manager (Voice & SMS)

Company Description

Stellar Mobile Services Limited is dedicated to ensuring the success of its clients, including carriers, calling card operators, call shops, and resellers. We monitor every destination to maintain quality by tracking latency, ASR, ALOC, and other performance metrics. Our voice and data services provide unparalleled reliability, security, and value, while our exceptional customer service ensures our customers are always satisfied and can maximize their business success.

Role Description

This is a full-time remote role for an Account Manager (Voice & SMS) at Stellar Mobile Services Limited. The Account Manager will be responsible for managing client accounts, handling client communications, and ensuring client satisfaction. Day-to-day tasks include monitoring voice and SMS services, analyzing performance metrics, resolving any issues that arise, and developing strategies to enhance client success. Additionally, the Account Manager will work closely with internal teams to coordinate solutions and ensure timely delivery of services.

Qualifications

• Experience in managing client accounts and handling client communications
• Knowledge of voice and SMS services, including monitoring and analyzing performance metrics
• Ability to resolve issues and develop strategies to improve client success
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Bachelor's degree in Business, Communications, or a related field is preferred
• Experience in the telecommunications industry is a plus
• Experience in client management and customer service
• Knowledge of voice and SMS services, including performance metrics such as latency, ASR, and ALOC
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Problem-solving skills and attention to detail
• Bachelor’s degree or equivalent experience
• 1-2 Years of Wholesale Voice / SMS experience
• Full Time Availability

Send your CV / Resume to / or message us directly.