Senior Analyst

Job Description

Scope :

Associate will be responsible for attending inbound calls from prospective customers and provide them information on client's products and convince them to buy the product over the phone.

Responsibilities :

• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers
• Should be able to update the customer's expectation / queries for buying the product
• Ability to meet / exceed all revenue goals on a consistent basis Skilled at sales in 'consultative' environment.
• Ensuring timely and professional responses to all queries received about the product
• Disposing the call outcome correctly every time
• Research and compilation of answers for informational requests from customers.
• Managing performance against benchmarks set internally as well as customer.
• Working within process scope boundaries.
• Participate in huddle sessions, share best practices.
• Working in close tandem with Asst. Mgrs, SME's & QA's on the process for an excellent team and process performance
• Maintaining and excelling the Customer Service Survey Scores

Requirements

Key Core Competencies :

Shifts- Graveyard (Window-11pm- 9am)

Week Offs- Saturday / Sunday( May be subject to change as per business requirement

Skills Required

Outbound Sales, inbound sales , Ms Office, Computer Skills