Role Purpose
Critical role responsible for increasing demand at retailer and distributor level. The role holder would be responsible for development of customer marketing plans, brand perception, preparation of channel wise trade calendar and execution of in-store activations in order to meet sales objectives in the Organized Trade channel and achieve larger organizational objectives.
Knowledge and Experience
6 -10 years of relevant experience in Sales or TM roles (FMCG Industry), with at least 2 years in Modern Trade / Ecommerce KAM role.
Education and Certifications
- Master’s degree in Sales and Marketing or related field
KEY ACCOUNTABILITIES & ACTIVITIES
Planning, Strategy & Financials
Understand BCCL’s vision and develop customer marketing strategy in alignment with the business priorities to create demand, increase brand activation and maximize promotion effectiveness across the OT channelChampion channel strategic plans for key retailers and ensure effective planning / implementation of trade activities across the designated channelProactively identify partnerships and collaboration opportunities by analyzing market strategies, consumer requirements, market potential, and financialsDevelop annual plan and expenditure phasing for the year in line with trade activities and programs, monitor expense according to plan and review spends on a monthly / quarterly basisPartner with marketing team and business team to generate demand and deepen market penetration and customer retention across geographiesRevenue growthMarket shareSales performanceOperational / Functional
Design long term and mid-term performance goals for the OT Customer Marketing team in alignment with overall organizational targets and review them in a timely fashionEnsure alignment of Sales and marketing team with demand forecast, availability estimate, marketing campaigns and coordinate with on field sales officersLiaise with brand teams and local sales teams, to ensure clear integration between agreed plans in the areas of merchandising, customer promotions, in-store execution and point-of-purchase materialsReview effectiveness of sales strategy and distribution channels and recommend course correction for optimization based on market intelligence and customer feedback analysisPartner with other Departments including Marketing, HR and IT to increase brand awareness, deepen partner relationships and boost channel utilizationBrand recognitionCustomer Acquisition Cost (CAC)Market penetrationPeople / Self Development
Review and monitor performance of team members’ and provide requisite developmental support / inputsDrive high performance and recommend training as required for team's continuous developmentDevelop the team and update their knowledge base to cater the organization needEnhance engagement levels of the team, thereby increasing employee satisfaction in the departmentPeople performanceWorkforce engagementAttrition ratePolicies, Processes and Procedures
Drive process excellence by creating standard framework and uniform processes for OT Customer Marketing teamEnsure adherence to organizational policies in all processes including partner and vendor onboarding, sales data management, financial controls, channel adoption, etc.Recommend procedural changes in collaboration with internal stakeholders to improve sales and distribution channel efficiencyAccuracy of MIS