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Service now developer

Service now developer

ConfidentialMumbai
9 days ago
Job description
  • Act as senior technical expert in area of platform support delivery - technical support, solution design and development, and consulting.
  • Act as key counterpart with ServiceNow Platform Architect and ITSM Service Manager for technical consultation.
  • Collaborate with the team by following, analysing, planning, implementing the assigned demands and requests.
  • Resolve Platform or application-level issues, perform root cause analysis and collaborate with relevant stakeholders to escalate any unsolved issues. Maintain RCA documents.
  • Design and implement solutions - analysis, design, implement and test. Create technical specifications and testcases.
  • Devise and implement platform specific best practices and improvements.
  • Represent technical forums - DevForums, CAB etc. as a lead technical consultant and solution advisor.
  • Monitor and maintain optimal system performance. Analyse, propose, and implement solutions for system performance degradation.
  • Utilize technology know-how to automate and simplify standard working process.
  • Coordinate with business users and other stakeholders
  • Develop KMDB & KEDB (technical guide, FAQs, How-tos)

    • As a successful candidate you need to have

    • More than 7 years of hands-on experience with ServiceNow technical Platform and its components - business rules, client scripts, UI policies and actions, UI pages and macros, script includes, Catalog items, workflows, web services, reports, etc.
    • Experience working on IT Service Management, IT Asset Management, GRC
    • Good Knowledge of Flow Designer, Integration Hub, MID Server installation and management, Event management, Orchestration.
    • Experience in performing major version upgrades, Cloning related activities.
    • Strong hands-on experience on Web Technologies (XML, HTML, JavaScript, Jelly Scripting, Angular JS, JSON, Web Services, etc.)
    • Good knowledge of ITIL methodologies, ITSM concepts, RDBMS. Good to have ITIL certification.
    • Good knowledge of ServiceNow Best Practices and new features.
    • Good knowledge of SDLC processes and best practices - coding, DevOps, testing

      • Skills Required

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    Service Now Developer • Mumbai

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