Learning Management System Administrator, Learning Management Systems

Description

Are you passionate about identifying and fixing issues for customers Do you have a knack for identifying defects during testing If so, this Customer Service Program Specialist role is for you!

Key job responsibilities

• Learning Management System (LMS) Administrator
• Publish and test all learning assets uploaded to our LMS (Amazon Learn).
• Troubleshoot defects such as course will not launch, course is stalled, and course will not mark complete.
• Maintain ground truth learning asset list, learning path, and permissions configuration.
• Analysis, including :
• Inspection of LMS configuration standards through use of Learning Organization audit mechanisms.
• Inspection of alignment between SDS Learning Launch calendar, SDS Learning Catalog, and our LMS.
• Identify trends and escalate defects.
• Invent and Simplify, including
• Recommend process improvements to accelerate our delivery to customers (internal and external).
• Recommend process improvements to positively impact training performance.
• Create and maintain LMS-related wiki pages.
• Create LMS-related launch / update communication.
• Maintain matrix of Learning Org tech, including support of license renewals.

Note - This role requires on-site location and working overlap with US hours.

A day in the life

Each day will present a new opportunity to support our internal customers. On a daily basis, your goal will be to process all incoming requests within our 2-3 day SLA. You'll balance this daily transactional work with recurring cadence of inspection mechanisms to maintain our high bar, as well as other activities.

About The Team

It's an exciting time to join as this role is in our newly formed Learning Programs team! And, you'll have the opportunity to work in our new Amazon-built LMS - Amazon Learn.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI HYD 20 SEZ - H94

Job ID : A2928744

Skills Required

Ms Excel, Root Cause Analysis, Javascript, Css, Scorm, Html, LRS