Learning Management System Administrator - US Shifts - Hyderabad

Job Role : Associate I / II

Location : Hyderabad

Shifts : 5 PM - 2 AM

If you're interested in the below job role, please fill out the form using the link below. Shortlisted candidates will be contacted for the next steps. https : / / forms.microsoft.com / r / ZU09G79Vi5

Role Summary : Learning Systems Administrator who will support and consult with internal customers on an array of needs associated with the delivery and management of training content and records in the Oracle learning management system (LMS). This role will have the opportunity to support basic learning administration, reporting and data analysis needs. He / She will work across multiple platforms including, but not limited to, MS Office, Oracle Learning Cloud, ServiceNow, as well as various internal company systems. The work will be engaged via responding to support tickets and need-specific projects.

Job Description : This is a Learning Associate role, where you will primarily be supporting the LMS queue for United States, Canada, Mexico and Puerto Rico.

• Majorly resolve on ServiceNow related requests / questions regarding training programs
• Modify training assignments in the Learning Management System
• Assists with the registration of employees into training classes around the United States and Canada
• Perform daily department functions (e.g. phone coverage, e-mail communication, etc.)
• Monitoring of class sizes, tracking of participant information
• Monitor and collect program evaluations, Maintain training material, and records
• Update training program-related processes, procedures, and supporting documentation
• Generate basic Learning Management System reports
• Achieve high level of business partner satisfaction in the activities performed.
• Maintain LMS data / process integrity via daily operations and special projects
• Contribute to functions knowledge base and participate in the maintenance of

centralized resources

Skill / Expectations :

Prerequisites :

Skills Required

Servicenow, Microsoft Office