Senior Lead

Tata CommunicationsMumbai, Maharashtra, India

7 days ago

Job description

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network / SDWAN / Cloud & security / Unified Collaboration / Mobility & IoT / other domains.

The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.

This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages.

Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.

Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity.

Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Create a job alert for this search

Senior Lead • Mumbai, Maharashtra, India

Related jobs

Promoted

Senior Manager Strategic Alliances

Cloud4C Servicesmumbai, maharashtra, in

Cloud4C is a leading global cloud managed services provider, offering a wide range of cloud services including managed cloud, cloud migration, and application modernization.With a strong presence i...Show moreLast updated: 30+ days ago

Promoted

Senior Solutions Engineer

Zeotapmumbai, maharashtra, in

Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers.As we evolved, we recognized a greater challenge : helping brands create personalized, multi-channe...Show moreLast updated: 30+ days ago

Promoted

Lead

Bristleconenavi mumbai, maharashtra, in

Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 27 days ago

Promoted

Syndrome Tech - Team Lead - Business Development - BFSI Domain

Syndrome Technologies Pvt. LtdMumbai, India

To : Head of Sales Job Overview : We are looking for a dynamic and target-driven Team Leader to lead and grow ou...Show moreLast updated: 29 days ago

Promoted

Delivery Lead

RapidBrainsThane, IN

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 27 days ago

Promoted

Senior Analyst

Branch InternationalKalyan-Dombivli, IN

Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show moreLast updated: 7 days ago

Promoted

IDMC Lead

LumenDataKalyan-Dombivli, IN

LumenData is a recognized leader in modern data architecture and cloud data management.We specialize in implementing cutting-edge solutions using Informatica’s Cloud Data Management suite, deliveri...Show moreLast updated: 29 days ago

Promoted

Technical Lead - Azure Integration

SodexoMumbai, Maharashtra, India

The Integration Technical Lead is responsible for defining and communicating a shared technical and architectural vision for a team to help ensure the successful delivery of integration projects fo...Show moreLast updated: 7 days ago

Promoted

Senior Lead

Tata Communicationsmumbai, maharashtra, in

Promoted

Senior Consultant

ValorantThane, IN

Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago

Promoted

Senior Project Delivery Lead

thinkbridgeDombivli, Republic Of India, IN

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by...Show moreLast updated: 4 days ago

Promoted

Implementation Lead

AV Talent Checkers LLPMumbai

Role Overview : The Implementation Lead will play a pivotal role in building and managing a centralized, OKR-driven project delivery function that focuses on the impl...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Lead - Java + AWS

HCLTechthane, maharashtra, in

Experience on building and deploying enterprise-grade backend applications using Java, Hibernate, Spring, and Spring Boot. Specializes in designing scalable, distributed systems and microservices wi...Show moreLast updated: 7 days ago

Promoted

Senior Lead

ConfidentialMumbai, India

Promoted

Senior SAC Techno-Functional Lead

RED Globalmumbai city, maharashtra, in

SAP SAC Techno-Functional Lead • • • •.For our global client, RED is currently looking for.SAP SAC Techno-Functional Lead. SAP SAC Techno-Functional Lead.Duration : 6 months contract + possible extension...Show moreLast updated: 7 days ago

Promoted

Lead / Senior Manager Controls Design SME

BDx Data Centersmumbai, maharashtra, in

Lead / Senior Manager Controls Design SME.BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers,...Show moreLast updated: 2 days ago

Promoted

SSIS / SSRS Lead

Movatenavi mumbai, maharashtra, in

Hiring : SSIS / SSRS Support Lead | Permanent Role.Rotational (Morning, Afternoon, Night).Movate is a new-age services company that harnesses the power of digital technologies to reimagine customer en...Show moreLast updated: 30+ days ago

Promoted

Technical Lead

CogitateNavi Mumbai, Maharashtra, India

Position Summary We are seeking a Technical Lead to oversee the end-to-end development and delivery of our cloud-based Property & Casualty Claims Management System.This role requires a han...Show moreLast updated: 30+ days ago