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Technical Customer Support Agent

Technical Customer Support Agent

Jet Stream Ent.Kollam, IN
9 days ago
Job description

Join Our Team as a Senior Technical Customer Support Agent!

We are looking for a highly experienced, customer-focused professional who can troubleshoot TV / streaming issues and build strong rapport with customers.

If you speak  Hindi or Punjabi  and have at least  5 years of technical support experience , we want to hear from you.

What We're Looking For :

  • Experience :  Minimum  5 years of technical support experience  (TV, cable boxes, Android boxes, apps, or related tech).
  • Customer Rapport :  Ability to connect with customers, stay patient, and guide them step-by-step through technical challenges.
  • Technical Knowledge :  Strong understanding of Android devices, TV apps, Wi-Fi setup, TV boxes, and streaming-related troubleshooting.
  • Communication :  Clear verbal and written communication skills in English.
  • Language Skills :  Must speak  Hindi or Punjabi  fluently.

Responsibilities :

  • Provide advanced technical support to customers via phone, chat, and email.
  • Troubleshoot TV, cable boxes, Android boxes, and mobile device issues.
  • Walk customers through step-by-step solutions while maintaining a positive and professional tone.
  • Document issues and solutions in our support system.
  • Work with management to improve processes and share insights on recurring customer problems.
  • Stay updated with new devices, apps, and TV technologies.
  • Perks :

  • Competitive salary and performance bonuses.
  • Opportunity for growth into leadership roles.
  • Supportive and friendly work environment.
  • How to Apply :

    If you meet the  5-year minimum experience requirement , speak  Hindi / Punjabi , and excel at customer communication, we encourage you to apply.

    Only qualified candidates will be contacted.

    Apply by emailing hiring@jetstreament.com

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    Technical Support • Kollam, IN

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