Technical Analyst II - GBS IND

Job Description : About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Job Description

The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

The ServiceNow OPS Engineer will have a role in Supporting the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices.

Responsibilities

• Ensure the Servicenow support is provided in line with organization Controls.
• Support and maintain the ServiceNow platform in alignment with the strategy.
• Enforce Support standards for servicenow.
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence.
• Provide input to and sign off on solution design for complex features.
• Adhere to ServiceNow quality control processes and routines.

Requirements

Education

Experience Range

Foundational Skills

Desired Skills

Work Timings

Job Location

Skills Required

Web Services, Css, Html, Software Development Methodologies