Technical Support Analyst

About Ruder Finn India :

Ruder Finn is one of the world’s largest independent communications agencies. Born in New York in 1948 with a restless ‘What’s Next’ spirit that still drives us today, it was one of the first PR agencies in the world. From bold ideas to breakthrough storytelling, we help brands, leaders, and causes stay ahead in a world that never stands still.

In India, our journey has been nothing short of electric. In just 7 years, we’ve scaled from a boutique agency to one of the fastest-growing large agencies in the country. Along the way, we’ve built a culture where people grow, experiment, and shine, proven by consistently leading the people and campaign award wins. With 250+ awards in the last 5 years and titles like Mid-Sized Agency of the Year and Large Agency of the Year (multiple times), we’re not just part of the conversation. We’re shaping it.

Why Ruder Finn India?

At Ruder Finn, we don't just do PR - we shape what's next. Here's why you'll love being part of our story :

• Tech at the core : Whether it's healthcare, consumer, or corporate, we bring a tech-first lens to everything we do. From RF.AIO to our Tech Lab and RF Studio, innovation isn't a department here, it's a mindset.
• Talent comes first : We believe in meritocracy and back it up by investing heavily in learning, development, and young leadership. If you've got the drive, you'll get the stage.
• Living "What's Next" : Curiosity and hunger fuel us. We don't wait for trends;

we build them.

Opportunity

This is your chance to step into a role as dynamic as the teams you’ll support. You’ll be at the heart of a fast-paced environment solving real issues, streamlining ways of working, and enabling colleagues to perform at their best.

You’ll manage critical systems, deliver smooth tech experiences, and collaborate with global experts who value curiosity and initiative. It’s a front-row seat to transformation : improving processes, elevating IT practices, and shaping a modern, digital-first workplace.

If you’re eager to grow, ready to challenge the norm, and excited to be a trusted IT partner, this is where it happens. This is where your impact lasts.

What you’ll do

triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.

printers and peripherals.

keep documentation and knowledgebase articles current.

provide feedback to improve IT processes and user experience.

What we expect from you

working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP / IP, Wi‑Fi).

organized, proactive, and service oriented.