Technical Analyst

Overview : Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India's no. 1 RPM Company.

We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you'll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models.

Responsibilities

• Troubleshooting & Support

○Diagnose and resolve customer reported issues on Dozee devices (sensors, gateways, Android Management)

○Perform root cause analysis of hardware, firmware, and network failures; drive corrective actions

○Document incidents in JIRA (or equivalent),maintain clear, action able knowledge-base articles

○Monitor network performance, latency, and packet loss; recommend optimizations for reliable up time

○Assist in firmware updates, over-the-air(OTA) rollouts, and version management

○Analyze telemetry and logs to spot patterns and anomalies

○Generate weekly / monthly reports on device healthmetrics, up time statistics, and MTTR (Mean Time To Repair)

○Propose data driven improvements for predictive maintenance and proactive support

○Work closely with Software, Hardware, and QA teams to communicate field feedback and bug trends

○Participate in sprint planning and technical design reviews to ensure supportability

○Train Customer Success and field engineers on common "quick-fix" procedures and best practices

Required Qualifications

Nice to Have

Vision & Mission

Save Million lives with Health AI

Dozee is India's leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world's first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.

Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries . Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

Videos

Dozee In News

Bloomberg - Oct 21, 2024

From AI Beds to Remote ICUs, Startups are plugging India&aposs health Gaps

News18Oct 26, 2024

Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up&aposs &aposShravan&apos

Analytics India MagazineOct 29, 2024

Dozee Harness AI for Personalised Patient Care

ET HealthWorldSep 16, 2024

We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare

BW healthcareworldOct 29, 2024

Dozee&aposs AI-Powered System Predicts Patient Deterioration 16 Hours in Advance

A tertiary care hospital study published in JMIR , validated Dozee's Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts 19 hours in advance , and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee's automation can potentially save 2.5 hours of nursing time per shift , improving workflow efficiency and allowing more focus on patient care.

A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer , and there was a 43% increase in time for direct patient care.

Research by Sattva , an independent consulting firm, demonstrates Dozee&aposs substantial impact : for every 100 Dozee-connected beds, it can save approximately 144 lives , reduce nurses' time for vital checks by 80% , and decrease ICU average length of stay by 1.3 days.

Key Highlights

Achievements

To know more about life@dozee, click here .

Disclaimer : Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees." Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics

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Skills Required

Curl, Data Visualization, Restful Apis, Postman, Sql, Python