Social Media Community I Process Lead I Mumbai

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

You will be part of the Capgemini India. The Community Manager (CM) is responsible for coordinating content, channels, and community members across a topic and will be responsible for working with onshore client's digital teams to.

In this role you will play a key role in :

• Ensure the health and growth of the client's social channels and the communities
• Be responsible for the day-to-day operations of the defined social media accounts on Twitter, LinkedIn, Facebook, and Instagram. Work with the onshore digital team to develop and implement community management strategy for defined social channels
• Work with Corporate Communications and other relevant stakeholder teams to respond to negative comments that could impact the brand reputation
• Review inbound comments and customer enquiries across channels and respond appropriately and in a timely manner
• Plan and execute community relationship posts
• Maintain FAQ and who's who documentation to enable quick responses to enquiries and comments
• Work with stakeholder team on channel performance measurement
• Stay up-to-date with trends and share best practices of community management with peers and larger digital teams at global / local level

YOUR PROFILE

What You'll Love About Working Here

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Skills Required

social media analytics , Ms Office, hootsuite